Courtyard by Marriott Richmond North/Glen Allen

Keep searching for another hotel,...

Liked: The hotel is close to many restaurants and stores.
Disliked: I booked this hotel because of the proximity to Kings Dominion, it was rated well and the booking included 'free breakfast'.We were notified at check-in that breakfast was NOT included and would be an extra charge. We booked three nights here, with a family of 4 people. I had to seek other paid options for breakfast for the four of us which wasn't part of my planned expenses for the trip. I was extremely frustrated. I reached out to Booking customer service and they were fantastic. I would recommend looking at other hotels in the area...this one was mediocre, at best.We had small black ants in our room but we didn't notice them until the first morning of our stay. They were in the bathroom and in the area of the refrigerator and television stand/dresser.Also, the room had no microwave.

Bad

Disliked: Checked in room 301 and saw cockroach. Front desk agent was rude and nonchalant. Talking to my wife & I while being on her phone with earbuds. I feel like our problem was not addressed. When we were moved to room 401, there was human hair on the sheet spread. & the front door lock was falling apart. When contacted by guest relations, we were informed that the roaches were “wood cockroaches” and were popular this time of the year and there was nothing they could do about them being in the rooms. This was a very uncomfortable stay because my pregnant wife didnt sleep. For a place to charge $176/ night to customers, you should be sleeping well. I dont ask for much, nor do I go around trying to get any kind of free shit. All I ask for is my money’s worth and the Courtyard Marriott @ Glen Allen was NOT it.

Superb

Front desk girl adjusted our...

Liked: The breakfast food was excellent. Girl who worked front desk was wonderful and should get a raise.
Disliked: Booked 2 rooms, 1 was great, the other was infested with ants, faucet in bathroom leaked and ran down wall onto floor, bed comforter had stains.

Exceptional

Liked: Nice decor, clean.

Exceptional

Liked: the bar food was good, the lounge was clean

Exceptional

Liked: u liked everything about this facility, the room was excellent as well as the location. I couldn't ask for anything more!!!
Disliked: nothing other it's quite costly..But than again, the quality was outstanding so maybe the cost wasn't that bad...

Superb

Always a great stay

Liked: Staff was very pleasant and accommodating and the room was clean