United States
Canada
United KingdomCourtyard by Marriott Richmond Downtown Guest Reviews
OVERALL AVERAGE SCORE:
EXCELLENT (4.4 out of 5)
Write a review
Menu
| 0.3 miles from Richmond centre |
Write a review
Ryan F, Portsmouth , visiting The National Richmond Mon, 23 February 2015
I'll definitely stay there again and again. We visit Richmond throughout the year. Rates were good. Friendly staff.
Liked: Excellent location; nice decor; comfortable beds; loved the open showers but my wife missed not having a tub. The couch in the room was really nice. Large flat screen TV with swivel wall mount.
Disliked: It would've been nice if the full bar was open for business more.
Karin Wed, 4 December 2019
Very good
Liked: Easy access
Jacob Sat, 30 November 2019
Exceptional
Deborah Thu, 14 November 2019
Fabulous
Liked: Close to several good restaurants. Rooms were clean and comfortable.
Disliked: Not as close to shopping as we had hoped
Charles Tue, 12 November 2019
No cell phone (AT&T) service...
Liked: Staff & facility was nice
Disliked: Checking in we were told that we would be booked at the Berkley Hotel for one night ; then back to Marriott for second night., as we had booked thru a third party and Marriott had no rooms.
We complained to manager who did give us Marriott Room 210 for 2 nights. NOW we discover the Marriott billed my Amer Ex card for the 2 nights plus valet (over $600) . We had already paid for these rooms via Booking.com (Around $400) and did not use valet. Marriott did ask for my Marriott Rewards number, but Never mentioned billing my accont, as we already had reservations thru Booking.com.
Now am trying to contact Marriott for a credit as we NEVER authorized billing to them.
Anonymous Thu, 7 November 2019
Exceptional
Doris Sun, 27 October 2019
Exceptional
Liked: Clean, comfortable, pleasant.
Disliked: No lotion.
Lisa Thu, 24 October 2019
the hotel is very centrally...
Liked: Room was clean and spacious
Disliked: When we arrived to check the room was not ready and they could not tell us how long it would be. They said they had a medical emergency and were short handed and were booked so they were running behind. This was not acceptable. After waiting a half hour, a manager came over and moved us out of this hotel and into the adjoining Marriott Residence. They did comp us two drinks a piece from the bar and reduced our rate by $60. We were on a very tight schedule however we were able to change our reservations and everything worked out but it was very stressful at the time.
Fernando Fri, 18 October 2019
Exceptional
Liked: Very pleasant place to stay, with ver friendly staff, close to downtown and nice restaurants.
Richard Mon, 14 October 2019
We'd love to come back...
Liked: Did not eat breakfast at hotel. The location was very good.
Disliked: Parking fee was way too high.
Lisa Sun, 13 October 2019
Great location and relaxing stay
Liked: The hotel was very clean and hospitable although we couldn?t check in until 5:00 after two attempts
Disliked: Not being able to check in when we should have. However, the manager and staff made it up by offering 2 mornings of free BFast, only used one.
