Courtyard by Marriott Reno

Caring staff, good followup, and...

Liked: Location was excellent, and the breakfast at the bistro was made to order and covered by the room rate. So much nicer than a boring buffet.Also, when we had an unexpected incident with the bathroom sink being backed up with what appeared to be coffee grounds (though it did not smell like it ) when we returned from a day’s outing, staff member Sukhmani took beautiful care of us, relocating us promptly to another room. She was prompt, apologetic, and exceedingly kind. She and her manager saw to it that we had a credit on our bill to compensate for the disruption and room relocation.This is one of many reasons we will continue to stay at Marriott and are happy to be Bonvoy members.

Superb

Liked: Convenient location. Friendly staff. Large room. Seemed like a newer location as the interior was in great shape.
Disliked: Seems like a design flaw with the AC as it was put right in front of the TV cabinet, and the privacy curtain also kept getting in the way so you had to do some tricks to get the room to get cool in the evening. Not really a dealbreaker, but an observation.

I would recommend this hotel.

Liked: Clean updated hotel. Friendly staff.
Disliked: I cannot think of anything I did not like.

Exceptional

Good enough

Liked: Bed is comfy. Blackout shades are good. Staff were very friendly and my breakfast sandwich was delicious,
Disliked: however I would have still preferred continental breakfast. And for the price, a small pool and hot tub would have made the cost make sense. Otherwise it had the basics so I could play my softball tournament and parent! Thanks for that!

Good

Good

Very good

Superb