Courtyard by Marriott Providence Downtown

I would definitely recommend this...

Liked: The location was great, I was able to walk to everything I wanted to see. The bed was super comfortable.
Disliked: The elevator was broken, so I had to wait on an employee to take me up from the lobby. The bathroom was a bit outdated and a bit musty.

Unhelpful staff. Couldn’t answer my...

Liked: Close to lots of food places
Disliked: No one came to make up our room and change our towels. The girl at the front desk when we arrived couldn’t find my booking and literally gave up. Really irritated me.

We were not comfortable as...

Liked: Clean towels, breakfast was good, but the pricing was not advertised for meal.
Disliked: When we checked in we were given the wrong room so we had to go downstairs and ask for the correct room and then we were still given the wrong room and when I asked for the correct room they said it was unavailable . So it was late at night we decided to just deal with it but the pull out sofa was horrible , the springs were in terrible condition on the mattress and it was super thin and my son was too tall for it. I told the front desk this issue. They offered us a rollaway bed which we waited an hour for and then had to go search for someone to get it, to be told that they didn't have any left so they offered us extra sheets to make more padding, which did not work. The bathroom was dirty, rusty tub, pink scum on grout. So we checked out a day early and just came home 6hrs away, and didn't get to spend extra time with our son who we were dropping off at college . I complained about the smell of weed being smoked in a room next to ours and they said they would spray some air freshener and add a machine for the hallway to cover the smell. This is a non smoking/vaping hotel. There is also no parking for this hotel and had to pay an extra $64 for parking! This was not advertised. The whole experience was a mess and I will never ever reserve a room at this hotel again

We do not think of...

Disliked: The parking situation is very guest unfriendly. $34 per night to park when you are a guest is too much and very limited walk-in parking. Parking garage below is not sufficient. There was literally one spot for us to park in the below parking. No info on area attractions/restaurants available. Dingy room. Sofa looked dirty. Had to cover it with sheet to sit on it. The place needs a renovation BADLY. Very disappointing for a Courtyard Marriott. We always thought we could rely on CM no matter where we go. Never again. One does not feel like a ‘guest’ at the Providence CM.

Superb

Liked: Very clean, nice staff
Disliked: Parking. Had issues with being charged double

Great central hotel to explore...

Liked: Great hotel in a central location, near shops and the State Capitol.Very comfy room, friendly staff.
Disliked: Nothing.

Pleasant

Liked: Bed was very comfortable
Disliked: Hotel smelled, felt dirty, really needs some updating .

Very good

Superb