Courtyard by Marriott Phoenix West/Avondale

Made my reservation in May for an August 26th one night stay. Drove 10 hours from Salt Lake City for a concert and upon my arrival I was told that the hotel cancelled my reservations and wanted to put me in a hotel 15 to 20 miles away as they had over booked. They asked if I received an e-mail explaining this and I said no. They said because I made reservations through a third party, there was no way for them to e-mail me. The stadium is only 5 miles away and I was going to Uber to the stadium for the concert. I asked to talk to a manager and this is when Philip, assistant GM, basically said the same thing that the check in person told me, room was cancelled and they would book me another room at a different location. I was not the only person they did this to. The front desk was full of people checking in and getting re-located. After becoming upset with this situation and how I was being treated by the hotel, Philip did accommodate me. I waited 30 minutes because their system was down and my initial room was cancelled. I did get a room which was nice, with no discount for the stress they put me through. Imagine driving 10 hours to see a concert and the hotel you booked with 3 months prior tells you there are no rooms available. When I book a room and make plans, I expect the room to be available. Will I stay at any Courtyard-by-Marriott again? Absolutely not. Will I tell my friends about my experience with this hotel? Absolutely.

Liked: Hotel room was nice.
Disliked: Reservations.

I would stay again next time I come for another concert. Great location.

Liked: Good sized room and clean. Friendly staff.
Disliked: Only negative is poor Wi-Fi.

Will stay at this hotel again. Very convenient to the Desert Sky concert pavilion and Jobing.com Arena.

Liked: Friendly staff; clean rooms; great location.

Liked: The hotel was inundated with concert goers. The staff was patient, hard working and gracious.