Courtyard by Marriott Phoenix Mesa

Exceptional

Bad

Liked: Absolutely nothing.
Disliked: The checkin customer service was terrible and did not know the correct package our block had. The manager was terrible taking back everything that the front desk told us. The lobby manager was very upset and in a terrible mood, she treated everyone poorly and disrespectful. The housekeeping did not make the beds even after we requested it, the dropped off towels and that's it. The room next to us was extremely nosey you could hear everything and the alarm clock went off at 6am when no one was in the room. The staff seemed to be overall annoyed with everyone in the lobby and had conversations with eachother where they were talking badly of the guest. I have never stayed at a place like this and will never stay there again.

Superb

Very good

have Slept a lota better..And...

Liked: The BED and bedding where like heaven to me I have chronic pain so that was a big plus ..I mean Comfy
Disliked: This is a biggie..I asked and paid for a room with a king bed and a sleeper sofa in it since there was 3 of us me my daughter and my niece and there friend who came to hang out for awhile.we all had to sit on the one bed to visit and the niece who lives with me ALL had to SLEEP in the one bed IT SUCKED because I have fibromyalga and arthritis issues and I'm having surgery on my right shoulder on the 27th of this month so that was a bummer.Thank God it was a king and comfy as far as bed was concerned...we got to room and I noticed right away my room had no sofa in it just king bed so I went down to office and told her I needed my room to have a sofa bed cuz there are 3 of us..She said she doesn't have any left and my reservation didn't say that..It did I know it did.. I asked twice about sofa bed when making my reservation...I still believe weather I went through a person who wasn't in your office bldg. I should still get what I asked for and paid for..I had 3 young girls hanging out and We had just came from a get together ..I wanted to rest I was tired I drove up yesterday as well so by then I was done lol...I then had to have 3- 30 somethings on my bed girls mind I till 230 I'm n the morning then had to buzzed girls in MY BED HAHAHA..It's funny now but it wasn't last night!!! So despite how nice the place was and how comfy my bed was it wasn't what I asked for and it did but a dent in my night .. Also when I was trying to enjoy the wonderful jacuzzi and my little patio at 10:30 am there where men running all over using weed eaters to cut the grass right outside on the other side of the wall.I was in room 110 and they were doing it right outside in the little bushy area to the right of my patio..It was SO LOUD you couldn't even relax in either place..That noise kind of groundskeeping needs to be done after 12 pm because not everyone runs out of there at 7 am lol.

Good

Very good

Exceptional

It seems like an older...

Liked: Location was the main reason.