Courtyard by Marriott Philadelphia City Avenue

Liked: Staff and cleanliness.

My visit was great.

Liked: The friendly employees.
Disliked: There were no low points.

Stay Away

Liked: Location to The Mann was great.
Disliked: Front desk staff, management was incompetent. The hotel does not work well with bookings.com and blames everything on the fact that I booked through a 3rd party!

Exceptional

Pleasant

Liked: I love the location
Disliked: The rugs were dirty

Location for what we needed...

Liked: We liked the room and the bed was comfortable
Disliked: need to be easier to get breakfast as we needed to leave early to get to my oldest grandson's graduation as there was such long line at the cafea and service was slow my daughter in law and grandson didn't get time to eat Maybe some prepackaged items that should be auto checked out would help

Location was perfect for my...

Liked: Staff was very helpful
Disliked: No restaurant/ no room serviceFees,taxes and parking charges exorbitant Charged $50 for a late checkout request (2 hr)

Very good

Liked: Staff was very friendly
Disliked: Good

I liked the hotel and...

Liked: Property was very clean and employees were wonderful.
Disliked: The breakfast buffet could be better. French toast was hard and syrup dispenser was broken. Second day burner was broken so no bacon. Orange juice was watery.

We were comfortable and the...

Liked: Staff was amazing with almost all requests.
Disliked: Paying for daily parking. Our bathroom lock was broken. Didn't have enough towels for our family even though we were all noted on the reservation (had to request more). Our main door was broken and leaking oil or something all over our floor and was not fixed during our stay even though we mentioned it a couple of times. Breakfast bar was always out of plates and many foods even at 8am.

Disappointing

Liked: The location was close to the event that I was attending.
Disliked: My room was not cleaned upon arrival.