Courtyard by Marriott Pensacola I-10 West

Superb

Poor

Liked: The decor was nice
Disliked: There was no one at the front desk when we arrived around 9pm. We had to wait over 10 minutes after our long drive for someone to come to the desk. The beds were also extremely uncomfortable and noisy, which doesn’t fair well in a room of 4 people. Also, there was no free coffee in the lobby so I ordered and paid for a cold brew coffee, only to be told after the fact there was none. Instead the barista offered me iced coffee, which was watered down and not what I paid for. Very disappointing.

Exceptional

This was our second time...

Liked: Courteous and helpful staff. Plenty of lighting. Beds very comfortable.
Disliked: Breakfast not included

Would recommend...

Liked: The hotel was one of the quietest I have ever stayed at. I like that the lobby had private areas to sit as well as the seating outside with the fire pit. Every thing was clean and updated.
Disliked: The only reason I did not rate this hotel as excellent was because during our 3 day stay, no cleaning staff checked our room. We were never offered or received clean towels or had the garbage emptied. Nothing.

Exceptional

Good except the fold out.

Liked: Breakfast set up was unique to me. Good , hot food.
Disliked: Fold out bed was awful. You can literally see the springs.

Comfortable will return

Disliked: Nice clean facility friendly staff, breakfast service was slow

Exceptional

Liked: Clean & Quiet