Very good

Excellent, great staff

Liked: Fantastic hotel, great location and staff was very helpful and went above and beyond to make our stay a great onewhile we were in town for our son's graduation

Exceptional

Details missing

Liked: The staff were friendly and helpful. The room was quiet. The Cafe breakfast was good and the public areas were convenient and clean. Great location with shopping and dining in walking distance.
Disliked: The remote control in our room was missing from our room. We could not call the front desk from the phone in our room. The 3 body wash, conditioner, and shampoo bottles in the shower were completely empty and I did not realize it until I was in the shower after an early morning workout--had to dry off and dress to go find someone to request some (as I could not call the desk from our room phone). During our two-day stay, our trash was not emptied; cups, coffee, and linens were not replaced, nor was it offered. Finding someone at the desk outside of busy hours was difficult. During breakfast, the half and half carafe was empty--I notified staff and was given a carton to refill the carafe myself. I noticed opened and partially filled drinks in the Cafe refrigerator.

Bad

Exceptional

Exceptional

Very good

Disliked: Breakfast variety was limited

Very good

Liked: You should consider opening the Deck again for customers. Now people have to go to the Graduate hotel for a drink and a view.