Courtyard by Marriott Ottawa East Guest Reviews
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Alexey Wed, 20 August 2025
Exceptional
Mihir Wed, 20 August 2025
Pleasant
Peter Tue, 19 August 2025
Great and comfortable stay
Liked: Big clean room, super friendly staff, location closed by to downtown, free parking, laundry facility, gym, and pool.Altogether a great stay. 10/10
Disliked: Nothing to complain
Anonymous Mon, 18 August 2025
I would stay there again
Liked: Room accessibility was really good had a aunt servicesissue, but it was taken care of
Disliked: Not have to pay for my breakfast
Rittah Sun, 17 August 2025
Superb
Liked: This was the day AirCanada was on strike & canceled flights. I was able to get a room and at an affordable rate. The property was clean and the check in staff was very understanding and responsive….Everyone for the most part was nice.
Disliked: I had prior discussed with staff that I’d like an hour late check out since my flight had been pushed to way later in the day…..and he said it’s ok. At no charge! Upon approaching the front desk the following morning after breakfast ;the lady at the reception Ms Angela said the hotel was fully booked and If I want an extension I should pay $25 to extend for 1 hour or $30 to extend for 2hrs. I chose the latter. I tried to explain that I had talked to someone about my extension but she was so adamant to charge me.
Kate Sun, 17 August 2025
Zero Customer Respect
Liked: Convenient location
Disliked: My dog was just admitted to an animal hospital due to a serious illness across the street from hotel. I checked in around midnight. I was wearing short overalls and a flannel shirt. I had no luggage as I just spent 7 hours at the animal hospital and was told to stay close. My cottage is 2 hrs away. I walked in with a low cell phone. I asked if I could make a call from the room. I was told no. I asked if I could have someone call me. They said yes at the front desk. I used the last bit of phone power to call vets and gave room number. The person checking me in did not offer me the parking slip to park there. I lined up at another clerk and got one. I asked for herbal tea they said none was available. My card would not let me access to room area hall way. I asked for help it seemed like a bother. My room had a beautiful view of smoke stacks and garbage. I had no choice but to stay there as I can't drive at night. Judging a book by it's cover at midnight. I was exhausted and in shock over my dogs health. I realise your location is not in the best area, but I didn't deserve to be treated that way. You guys suck. I am thankful for the girl with the long black hair in a pony tail that I saw the next morning around 7 am.. she asked how my pup was doing and if I was OK. She gave me water. She must of overheard the conversation. $200 to be treated like crap and judged? Some people need to be trained in customer service big time! I will never ever stay there again. I spent most of last year in Toronto as my Mom was about to pass. The Hilton chain is amazing. To anyone reading this, stay there. Trust me I had days I looked really crappy after hours in a nursing home. Treated with respect and kindness. Oh ya.. Mariott peeps...you forgot to feed me breakfast. Anyways..pup is on the way to full recovery:)
Anonymous Fri, 15 August 2025
I felt I got a...
Liked: The service staff very friendly and helpful, the hotel was a very relaxing environment I would stay there again and recommend it. The rooms were very clean and the bed was comfortable
Disliked: The morning breakfast meal was poor quality,
Wayne Thu, 14 August 2025
Very good
Rob Wed, 13 August 2025
Great stay for a little...
Liked: Location and property was clean and staff were super friendly
Disliked: Towels a little bit rough
Sunny Wed, 13 August 2025
Good
Liked: Clean hotel & room
Disliked: Staff was not welcoming, parking is bit uncomfortable.