Very good

comfortable place to stay

Liked: the hotel is very well located. The room is spacious and comfortable.
Disliked: nothing

Good

It was great

Liked: The place was great and service was excellent!! Extremely nice staff!!

Very good

great place to stay downtown...

Liked: tidy and clean great location

Wonderful, as always

Liked: This was the 6th time I've stayed at this hotel over the course of about 20 years. This time we stayed on the 3rd floor where renovations have been completed and wow, what a difference! They've done a lovely job! The beds are so comfortable and the room and bathroom were so clean. The location is perfect, as stated in so many reviews; the Byward Market is really fantastic, with so many meal options, photo opportunities and cute shopping ideas. From the hotel, it is a short uphill walk to Parliament, the War Memorial and Sparks St., and a short (flat) walk to the Rideau Centre (massive mall), which has undergone major renos in recent years too! The pool area was very nice and we felt very safe in there and in all other parts of the hotel with the Covid precautions.
Disliked: The location is perfect to walk everywhere in downtown Ottawa, but when it is raining, the hotel parking lot has dozens of deep puddles; there are so many and they're so deep and oddly shaped that hopping over them is a monumental task; we definitely had soggy shoes and pant-legs! I was disappointed that the pool area no longer has a hot tub; seems that in a wintry city like Ottawa a hot tub would be a good investment to keep and maintain for guests to warm up or to ease their bodies after they walk all over the downtown. There used to be one there! I was not at all crazy about barn doors for the bathroom in the room; the doors are privacy glass, but... you can hear every drip, toot, cough, sniff, and spin of the toilet paper from out in the bedroom area! The elevators were a bit slow as they seem to put one of the 2 into a rest mode at various (and random?) times throughout the day. Also, other guests: you have to do better at being neighbours to other guests. It isn't OK to let your kids scream like banshees and run up and down hotel corridors and through your room, shaking other people's rooms and disturbing their peace and quiet. There were a few rooms that really disturbed us and were very rude. I would expect that the hotel would be stricter and firmer about this behaviour.

Great stay

Liked: Starbucks cafe at lobby
Disliked: No bar service

Superb