Courtyard by Marriott New York Queens/Fresh Meadows

Clean and spacious but towels...

Liked: Breakfast was a low level.Room was clean as we entered and room was spacious.Location was safe.
Disliked: The breakfast choice could have been better.One morning the Courtyard eating area had a problem and I was sent over to Fairfield. They had a better choice of breakfast.No safe was included in the room.

Superb

Good

Passable

Liked: Our room was ready on time. The staff was friendly
Disliked: I've stayed at a lot of hotels, this is the first time I had to pay for parking and had to buy a cup of coffee.

As per our booking.com agreement...

Disliked: Room size and room facilities

Good!

Liked: Beds!
Disliked: Strange odor in hallways!

Good space but poor staff.

Liked: The building itself is renovated/newer. Its fairly clean, small but looks well put together.
Disliked: I was there Monday to Friday and not once did my room get cleaned. No one came to make the bed or take away dirty towels. On day 3 we had asked to change our towels for fresh ones, the dirty towels were all put together in a pile and it was left there on the floor with new ones just tossed onto the counter. The cleaning staff although friendly, didn’t speak a word of english so when I asked a question upon checking out they couldn’t understand me. The whole front desk staff was unknowledgeable and so young, there’s nothing wrong with staff being young as long as they can provide good customer service which they did not. No one knew about transportation into the city, couldn’t advise where to go to catch public transit, or where to park because valet was always full. Even after the fact I got billed additional charges for something called “enhanced wifi” when booking.com and the Courtyard by Marriott website promotes this location to have free wifi. Overall, the building itself was relatively clean and nice but the poor staff and customer service made my stay terrible. Honestly will never stay here again just because of how the staff do their job. In a hospitality environment, good customer service is crucial and this was a very bad experience.

Overall great experience, would stay...

Liked: Very comfortable room, great location, convenient valet service
Disliked: Valet was rather expensive

Good