Courtyard by Marriott Memphis Germantown Guest Reviews
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1.9 miles from Germantown centre |
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Andrea, Fayetteville, visiting Agricenter International Tue, 1 October 2019
Liked: I loved everything;
Mary T, Clarksville Mon, 11 April 2016
We had paid for a 2 bed room in advance 2 months ago. When we arrived, we were told that they were sold out of rooms, and we were stuck with a 1 bed room for 2 guest because we were not a "platinum" guest member. I personally do not care what rank I have with Marriott, I should have gotten what I paid for. Hotel lobby person came to our room at 9, and moved us to the correct room because of a cancelation. Very inconvenient, since we were preparing for bed after a long drive.
Liked: Hotel clerk came to the room to bring snacks and drinks.
Disliked: Did not get the room that I had paid for.
Ken, Germantown TN, visiting Agricenter Show Place Arena Mon, 17 February 2014
Worst facility I have stayed at in years! The staff was the worst I have ever encountered - didn't have a clue what was going on, inconsiderate and obviously uneducated. There did not know where they were in relation to any Memphis sights and couldn't give directions to something three blocks away. Rebecca, the manager, was worse - not at all helpful in resolving issues! The room was not clean; fungi in the toilet and tub; the bedroom area was not sanitary and had not been cleaned; unknown spots and stains on the bedding; someone's garbage still in the waste baskets and toilet area; the indoor pool was closed for whatever reason and the breakfast bar was disgustingly nasty with unclean tables from the night before and the person in charge was horrible. When in the Memphis area, I would sleep in my car rather than stay in this pitiful facility - rude, crude and pathetic staff including Rebecca the manager. Charged $3.00 for a bag of Cheetos. Got no co-operation with a reservation change because I had a late check-in due to weather related conditions delaying me in Houston TX. I hope no one ever asks me for a recommendation - I would NEVER stay here again.
Liked: Can't think of one.
Disliked: Poor from start to finish.
Soccer mom, Little Rock Wed, 7 March 2012
Great hotel and great location to < a href="/venue-hotels/mike-rose-soccer-complex-hotels/303646">Mike Rose soccer complex. The breakfast was very good as well. Staff very friendly.
Liked: Good location and kids loved indoor pool.
Omar Thu, 15 February 2024
Top 5
Liked: I loved the hotel as a whole.
Disliked: N/A
Eliza Thu, 5 October 2023
Exceptional
Linda Wed, 4 October 2023
Probably won’t return.
Liked: Close to our medical destination.
Disliked: There was no continental breakfast and menu items were very high.Mildew in the window sill. Water faucet at sink didn’t work correctly. Door was extremely hard to open.
Vickilynn Tue, 5 September 2023
Great stay in a safe...
Liked: Safe location. Staff was very helpful and friendly.
Disliked: The a/c doesn’t get as cold as I’d like but that was the only issue.
Anonymous Sat, 29 July 2023
I will visit again.
Liked: The cleanliness and the location
Disliked: The friendly staff
David Sat, 1 July 2023
Bad
Darren Sat, 17 June 2023
Passable
Liked: Room size
Disliked: Pretty grim very old fashioned. Motel not a hotel.
Tomeca Mon, 24 April 2023
Very good
Anonymous Mon, 20 March 2023
Very good
Liked: great location nice rooms
Disliked: pool was closed for cleaning so we had to go across the street to the others hotel pool
Tricia Thu, 16 March 2023
Perfect
Liked: The staff was amazing. Could not have asked for better service. 10 across the board I would recommend this Courtyard Marriott and will use again.