Courtyard by Marriott Memphis Airport

My sister and I were in Memphis for a concert. By the time we got to our room it was very late, or rather, early in the a.m., and instead of two double beds, as paid for, there was one queen. We were too tired at that point to even call the front desk. Also, apparently because I booked after a search on ConcertHotels.com, Marriott will not give me points even though I'm pretty sure I paid full price, and if it was a wholesale rate, as they claim, it was not transparent. So, be aware of that. We also laughed about the "security gate." There is one going in, but the other is apparently open 24-7.

Liked: Staff was friendly.
Disliked: Given wrong room type.

Exceptional

Great place to stay if...

Liked: Location and 24 hour shuttle service to the airport.
Disliked: WiFi was a little weak.

Nice but

Liked: I really enjoyed the proximity not only to the airport but also to the highway and other local attractions. Once you pull up the hotel is very clean and the staff promptly great you and check you in. You have an option once you arrived (depending on availability), which floor you want to be in which was nice. This is Memphis which doesn't have the best crime rates in the country. So, after checking in you do move your car behind the hotel in a locked gate that you have to use your hotel key to get in and out of. They also keep all doors locked minus the one in the lobby where the employees are honestly at just not for the front desk, but all the bar, and 24 hour driver for the shuttle back and forth to the airport. Overall, the hotel was comfortable, shower had nice water pressure, and there is a small market for late night snacks.
Disliked: My biggest complaint would be the showers. No matter first thing in the morning or late at night there was never any truly hot water in room 176. We stayed for multiple days and not once was the body wash ever replenished but luckily we bought our own. Our room faced into the courtyard which we enjoyed and could go out and sit and drink coffee. However, the view of the pool was disgusting as it was all brown and molded along with trash in it. We figured it would at least be clean as they are approaching pool season. Also the breakfast here is not free or a buffet you can order single items for breakfast/lunch off the bar menu though but it is very small.

Reasonable place to stay before...

Liked: 24 hour shuttle. Professional staff.
Disliked: TV didn’t work.

Superb

Liked: Good location

Very good

Over all good and clean...

Liked: Personal

Perfect location to overnight before...

Liked: Location was chosen due to the proximity to the airport. The shuttle was prompt in the early morning!
Disliked: no issues

An excellent choice for those...

Liked: 1. Very comfortable room with 24-hour free shuttle that does not require reservation in advance2. Clean and big fitness room. The swimming pool looks nice but I didn't use it because it was still cold.3. Generally speaking, it is a pretty good hotel to stay for those who arrive at MEM Airport late or will catch an early flight at MEM Airport.
Disliked: 1. A female staff member said that she would give me a receipt of the snack I bought, but I never received it.2. There is only a Subway across from the hotel, and the open hours are short. If you don't eat in the hotel, you basically have nothing to eat.