My sister and I were in Memphis for a concert. By the time we got to our room it was very late, or rather, early in the a.m., and instead of two double beds, as paid for, there was one queen. We were too tired at that point to even call the front desk. Also, apparently because I booked after a search on ConcertHotels.com, Marriott will not give me points even though I'm pretty sure I paid full price, and if it was a wholesale rate, as they claim, it was not transparent. So, be aware of that. We also laughed about the "security gate." There is one going in, but the other is apparently open 24-7.

Liked: Staff was friendly.
Disliked: Given wrong room type.

This hotel brought comfort and...

Liked: I liked the gates for our cars and the hotel staff at the front. One was Tameka and the other worked 7/28 morning shift. Both were friendly. We were going to stay at Hilton but the manager followed us in his car and was rude so we found this hotel and enjoyed it much more. More clean and well taken care of.

Good

Very good

Disappointing

Liked: Only thing about this property was the balcony.
Disliked: Staff did clean the room, didn?t bring us any towel for the next day. Pool was closed due to Covid which is understandable. Breakfast was in a paper bag, consist of yogurt, fruit, gornola bar. Staff wasn?t was not informative about charges for room.

it was okay, but not...

Liked: I am completely understanding that the world is different these days, but charging as much as I was charged to stay in a "courtyard view" room, and the grass wasn't even mowed was ridiculous.

Passable

Passable

Exceptional

Exceptional