If you book online be sure to ask upon arrival that you are not going to be electronically charged again for the same night.

Liked: Parking was close and convenient to room and Rupp Arena.
Disliked: Booked online and charged automatically. Charged again, and discovered the duplicate charge upon check out. Unfortunately the refund can not be issued for seven days. Not good business practice.

I would highly recommend this hotel.

Liked: Great location; very clean and well kept rooms. Enjoyed the balcony on my room and the areas to sit outside and relax in the courtyard. It was beautiful.
Disliked: None.

Exceptional

Pleasant

not worth it when so...

Liked: not really anything. staff was very kind except for the staff member at the breakfast/Starbucks spot.
Disliked: booked for 4 adults- a king and pull out. pull out was the size of a children’s bed- they didn’t have any rooms available with a king a I suppose a bigger pullout, they offered a double queen but that wasn’t what our group needed. put the pullout bed on the floor. everything online said breakfast included, went to the breakfast spot (after asking the check in desk member what time breakfast was the night prior) and they rolled their eyes and acted like we were a burden for asking for breakfast and then being surprised that we would be charged. front desk took away $30 from our lodging since our online booking only included one breakfast and that “the online bookings can have that happen” online it says there’s a pool and hot tub, called ahead to ask when the pool was open till they said 11. the signs in the hotel say pool and whirlpool, and to our dismay, the hot tub has been sealed over. really was looking forward to that and was a huge reason to our booking.

Good

Relaxing

Liked: Off to itself, was quite and very pleased!
Disliked: Loved everything!

Quiet and secluded, made me...

Liked: All in all comfort
Disliked: Nothing

good

Liked: good
Disliked: good

it w as a comfortable...

Liked: The room was nice. It had a pleasant aroma when we opened the door.
Disliked: I thought free breakfast was included, but it did have a Starbucks and a restaurant inside.

Exceptional