Courtyard by Marriott Knoxville Airport Alcoa

Overall clean rooms. No cleaning of rooms each day due to Covid, but really wasn't necessary.

Liked: Easy access.
Disliked: Why do most hotels NOT have ventilation in restrooms?

Superb

It was okay, but not...

Liked: There really wasnt anything spectacular about our stay here.
Disliked: The woman that checked us in did not set our keycard for the appropriate amount of days, so we ended up getting locked out of our room and had to have the key reprogrammed (which honest mistake, just a minor inconvenience). The other thing that really bothered me was the fact that the room had some sort of mold issue, every morning I woke up with my face swollen. Also in regards to comfort the pillows were not great, kept going flat and the mattress was hard as a rock. I also had some concerns after our stay about the charges to my husbands card, they did not match the charges on our receipt and when I contacted the location about it they said it was up to our bank to remove those charges, which honestly I have never heard of before. Another thing that I was not super thrilled about is the fact that there didnt appear to be enough parking for the amount of people that were at this location, people were blocking our vehicle as well as several others.

9/10, excellent experience for the...

Liked: Everything was perfect, and I especially appreciated the pack n play for the baby!
Disliked: The shuttle from the airport ended at 11... my flight got in at 1120pm I was traveling with an infant... we had to walk, and it wasn't walking distance. Our car seat was in my in-laws car, who drove to Knoxville, because they don't fly... I really needed that shuttle.. it's the reason I chose this hotel.

Overall, we enjoyed the facility....

Liked: Staff were friendly, and the facility was well kept.
Disliked: I asked for our room to be cleaned one day, and this didn't happen. Also, having to pay nearly $4 for two small cartons of milk was too much. I'm not sure why a complimentary breakfast wasn't offered.

Disappointing

Liked: Lication
Disliked: The service at checkin was horrible, lady was like frustrated. You must update your shuttle service on your site.

Superb

Exceptional

Excellent location for an early...

Liked: Did not have time
Disliked: Nothing

Very good