Courtyard by Marriott Hagerstown

Disappointing

Liked: Both elevators were broken for a while, had to walk to the 4th floor twice … then at 12:40 am was woken up by a faulty smoke alarm even in the hallway which is still going off at 1:00am Front Desk said Alarm Company was called. Which DOSENT help,Can’t fall back to sleep!

Exceptional

Very good

Nice hotel in a busy...

Liked: Clean, comfortable rooms, really liked the strong water pressure in the shower. It was a busy holiday weekend, but the check in and check out was fast and professional. Plenty of nearby shops and restaurants.

False advertising

Liked: Staff was friendly room was clean.
Disliked: Booking advised as room WITH hot tub in the room. This was not the case! Charged $280 for a 10×10 box for a room with no hot tub or even tub for that matter... just a stand up shower.... the only reason I rented this room and paid $280 would have been there was a hot tub in the room....ruined the end of a great couples weekend . Will be requesting a full refund.

Exceptional

Everything else was great, but...

Liked: Welcoming, friendly service, great location.
Disliked: This was my second stay within a month, in two different Courtyard Marriott locations (the other in Norfolk, Virginia), where the bathrooms were not clean when I checked in. I considered the first one to be a fluke. But at my recent stay it was evident it had not been cleaned… their was hair and soap residue on the floor, fecal matter splattered around the rim of the inner toilet seat as well as urine stains on and under the toilet seat. Thankfully, front desk staff was great and handled it immediately, however, I was left with a feeling that if the bathroom wasn’t cleaned, were my sheets or anything else in the room cleaned?! It was an uneasy feeling, I’m not sure I want to pay to give Marriott a third chance to get it wrong.

Good stay. Too much money

Liked: Nothing in particular
Disliked: The price. It was clean and a friendly staff but way overpriced for the amenities provided.

Exceptional