Courtyard by Marriott Gulfport Beachfront

Court yard Marriott gulfport

Liked: Location.
Disliked: 4366832917 booking.com conformation number.754360233 Bonvoy number.Hello,As per your request attached are the photos thus far during our stay. I will be contacting booking.com about the full refund of our entire stay.1. Charged me over a thousand dollars on my card for the stay after I had already paid through booking.com. The funds are still pending because of the holiday weekend. I was never informed that it would charge me for $1110.00 instead of just incidentals.2. Our door was open upon arrival. Asked engineering to see if it could be fixed.  Jay looked at it and said he could probably fix it the next day. That was fine. Day 2 door still not fixed. No communication about what the plan was or did we want to swap rooms.3. Right side exit door does not lock. Security issue for all guests staying at this "Marriott" property.4. Tile broken to the right side of the toilet5. Sink cracked, needs to be replaced.6. Shower missing amenities.7. Large cockroach found next to the toilet.When we talked to the front desk attendant  we showed her the roach and asked to speak to the MOD we basically got dismissed. Josie who we just passed seconds earlier was in the office. Front desk said she was busy walking the property. When in all reality Josie was just a few steps away. Josie did offer a full refund for the stay Wed July 2nd-July 7th.I understand things are happening from time to time and it's not always going to be 100% perfect. This stay has not been any where close to the hospitality standards we are used to with the Marriott brand standards. I guess it has been a while since the last Q&A audit about the brand standards. Please advise on the next steps in the process of a refund through booking.com.Sincerely,Jeffrey S. Dean4239144698.I have yet to hear anything back.  Please advise next steps.

Poor

Far as cleanings of the...

Liked: Location was excellent Scenery was beautiful
Disliked: Motel service for cleaning. The rooms was very very poor. My bathtub was stopped up the whole two days I stayed. I asked clean staff to come clean my room two or three times they’re never did.

Disgusting

Liked: Location
Disliked: The hotel stinked, had visible mold, flaking paint, poor service & the gym was out of order. Will never stay here again. I'm a marriott bonvoy member & this hotel was a joke.

Passable

Poor

Superb

Liked: The location
Disliked: The television..... going in and out and freezing up. We didn't even have the option to stream our Netflix on there.

Go elsewhere

Liked: It’s in a great location and all of the staff was very pleasant.
Disliked: It is very outdated and needs major upgrades along with a deep clean. Ice machines did not work. We had to go all the way to the 1st floor for Ice. The beds were extremely hard and the pillows were the cheapest you could get. There was a bad patch job on the ceiling from a large water leak and one spot had actually started buckling. There were beer bottles strewn throughout the parking lot.

Would not recommend to stay...

Liked: View of beach
Disliked: Not clean, smells of carpet we’re horrible Outdated style. Peeling paint, stains on walls and ceiling. Shower curtain melted