Great place to stay with...

Liked: cleanliness, it was near everything, no shortage of activities.
Disliked: nothing

Our stay did not meet...

Liked: The location is good with a nice water view. There are various restaurants and stores in close walking distance.
Disliked: I did not like being given a room known by staff to have a door that did not work properly. The room should have been taken out of service until the door was repaired. We were late to the party due to us having to go back down to the front desk to get someone to open the door. After staff opened the door, we were advised to press the center of the handle and jiggle it to open the door next time we needed it opened. Upon our return from the party at approximately 9:40 pm, we were again unable to open the door despite following the press and jiggle advice. We had to wait for an employee who was offsite to come to the hotel and open the door so we could retrieve our bags. We had to transfer to another room. We waited in the lounge until the door was opened. I expected some compensation for being so inconvenienced. We did not receive even an offer to pay for the drink my husband had during our wait, no free breakfast, no discount on the room, nothing. The staff was nice, however, it is my opinion that as a matter of good customer service, staff should receive training from management to provide compensation for the major inconvenience we experienced.

terrible

Liked: the location was perfect.
Disliked: the staff was unprofessional rude and lied about who was staff and who wasn?t because I said I was going to make a complaint about how a staff member treated me. even though the person was in uniform and wearing a name badge the staff tried to tell me that person wasn?t a staff member. even management. and they kept telling me to take my complaint up with booking dot com.

Superb

not able to meet our...

Liked: the location
Disliked: parking is a big hussle to usa/c is too noisy

Superb

Liked: . Staff was nice & there wasn't a long wait for anything
Disliked: Starbucks close too early and teenagers running around hotel. Please check that housekeeping is cleaning bathroom properly

Awesome!

Liked: Love the location. Walkable to several restaurants, plus there's a Bistro and Starbucks in the hotel. Great area. Feels safe to walk around the lake just steps outside of the hotel. The staff quickly helped us with a request in the middle of the night. There was a party in the huge party room down the hall which we could not hear once we were in our room. We've stayed here three times and have always enjoyed it.

Exceptional

excellent hotel I love it

Liked: The localization