Courtyard by Marriott Elmira Horseheads

Exceptional

Liked: It was clean, modern, and comfortable. The woman working in the bistro in the evenings was so friendly and helpful!
Disliked: When I arrived, it appeared they were short-staffed. No one was at the check-in desk. I was told by another employee that he was taking an item to another guest. I waited close to 10 minutes along with two other guests for him to return. There was also only one person working in the bar/bistro which meant she left the counter to go back and prepare food in the kitchen, leaving customers waiting to place their orders. Otherwise, I was very satisfied with my stay!

Very good

Very poor

Liked: The hotel was okay.
Disliked: I arrived with a confirmation email on my phone with a confirmation number for a paid on full room reservation through Booking.com. The front desk person told me that they did not have my reservation. She said it had "not been pushed through from Booking.com". She made it clear that it was my problem to resolve because "we (Mariott) are not Booking.com". I was told that I could not have a room unless I paid again.

Exceptional

Exceptional

Exceptional

felt vary safe and love...

Liked: everything was great
Disliked: nothing

Disappointing

Liked: Was told about breakfast but it was not included. For the price should include complimentary breakfast!!!

Very good