Courtyard by Marriott Columbus

Superb

The hotel was clean, beds...

Liked: My reservation said breakfast was included but they said I had to pay for it so I never ate any breakfast. Instead I went off site and purchased breakfast.
Disliked: The front desk staff were extremely unprofessional. They could not locate my booking reservation and asked me constantly to provide the reservation which I did. I was completely embarrassed in the front by them saying I had a failed payment when in actuality the payment was there all along. They even called my room at 7 a.m. asking about payment. My sleep was totally disturbed. Finally at check out a manager was at the front desk and was not aware of this situation at all and apologized for my inconvienced. She gave me 9,000 points for my experience which I appreciated but that was not enough for the constant interruptions of my stay and false advertisement of breakfast being included when it was not provided at all. Not even a free cup of coffee. The manager did try to smooth the situation over but the damage was already done. This situation should have been handled day one and not at check out.

Exceptional

Liked: Didn’t have it

Exceptional

It’s was fine

Liked: It was updated. Employees were nice
Disliked: I chose this hotel so i could use look while husband was doing his business. But it was closed for the memorial weekend. I would have chosen a different place had i known. And our first two nights were in a room that didn’t have all the accommodations like the microwave. And our shower leaked through the light and wasn’t completely finished on the outside.

Disappointing

Liked: Quiet
Disliked: The pool wasn't open

Exceptional

Very good

This hotel is very nice,...