More than one employee went above and beyond to get ice, print directions, say hello etc. during this stay. Room was comfortable (bed was an AHH!), clean, and well appointed. We will definitely stay here again when we are in Cleveland.

Liked: This was a first rate, customer sevice oriented, convenient hotel. We saw a show downtown. This room worked out well!

Good

Disliked: Was hair still on the bathroom shower walls really grosd

Very good

Exceptional

Exceptional

Liked: The staff was excellent ( Taylor) due to Indians game being changed from 1pm game to 7. Pm game they allowed us to stay till 2 before checking out!!! Room was great. Clean. And very comfortable king bed. Great layout of the room. The hot tub was nice and the pool area very nice!!! Thanks for a great getaway and we will be back!!!!! Thanks. Ron and. Marcey.
Disliked: The only issue which had nothing to do with the hotel was the roads being tore up at the hotel

Review

Liked: Housekeeping staff was excellent. I enjoyed the room very much

Exceptional

Exceptional

all in all this was...

Liked: the bed was amazing in fact we called the front desk after we checked out and asked what brand of mattress we slept on last night
Disliked: the check in was very loud and the balcony was a jole

Passable

Liked: The Hotel was modern and had a great layout in the king room with a couch. Bed wasn?t too bad.
Disliked: NO HOT WATER!! The night we arrived my husband couldn?t take a hot shower. I was told to run water for at least 20 mins because of their boiler system. There was a hairball in our bed and the cabinet that held the mini fridge, the door fell off when I opened it just missing my foot.