Courtyard by Marriott Chicago St. Charles

Great place to stay especially if you have tickets for the Arcada Theatre. It is close and the rooms were very clean. The staff was so helpful and friendly. We would definitely stay there again. Great service.

Liked: Very helpful and friendly staff - which always makes the trip easier. Great location for theatre.
Disliked: N/A

A reasonable choice for the...

Liked: Location.
Disliked: No daily housekeeping. There is no notice or information to say that you do not have daily housekeeping. I want daily housekeeping. Would prefer free breakfast. You have none. The day shift front counter staff is outstanding. Just what you want to see. Your evening/overnight staff had the personality of a pit bull. You need to check that out. She has no business bringing in hospitality. She is seriously hurting your business.

Exceptional

Will not return.

Liked: Nothing
Disliked: The night staff was mean and seemed upset about helping me check in

Very good

Exceptional

Very disappointing - not good...

Liked: Free parkingComplimentary coffee
Disliked: Very slow book in processNot told we had to ask for housekeeping Housekeeping was poorBed uncomfortable Sheets did not fit bedBlankets very thin - not warm enough Shower stall was not clean

Disappointing, next time will use...

Liked: Pool was warm.
Disliked: First room had loud fridge and had to be moved. Moved to another room and bathroom door did not close (6 inches) and was above outside exhaust fans. Looks like we were assigned rooms that were seldom used and of poor quality.Why should I use Booking if assigned crappy rooms? Never had a problem before using Booking but not sure to use in the future, might as well just make a reservation through a quality hotel.

Exceptional

Disappointing