Courtyard by Marriott Chicago Downtown/River North Guest Reviews
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Christine H, Petrolia, ON, Canada
Enjoyed our stay very much. Room very spacious and clean. King size bed ++ comfortable. Would recommend to friends and will likely try to book again when we head to Chicago next June for Bluesfest 2012.
Liked: Great hotel; Friendly, helpful staff; perfect location
Disliked: None
Christoph Sun, 27 July 2025
Good
Okafor Sun, 27 July 2025
Exceptional
Anonymous Wed, 23 July 2025
Good
Falcon Wed, 23 July 2025
My stay was disappointing overall,...
Liked: The location was near a decent number of walkable restaurants.
Disliked: Unfortunately, Courtyard Chicago Downtown/River North did not deliver on the brand’s promise during my stay. While the location is convenient and the space itself has the potential to feel inviting, my experience was marked by poor customer service and a lack of flexibility. After arriving late due to a delayed flight, I was met with an unwelcoming attitude from the front desk and was not given the room I had reserved—a King bed with a sofa mattress. This added unnecessary stress and did not reflect the empowering, guest-centered experience Courtyard aims to provide. The only moment that aligned with Courtyard’s values came at checkout, when two kind staff members—one at the front desk and another who helped with my bags—offered the type of service I had expected all along.
Toshanna Mon, 21 July 2025
Location was excellent.
Liked: Location Room
Disliked: Selling coffee I tread of having it for the guests. Especially since the restaurant was closed. Valet expecting a tip instead letting me decide if I wanted to give one.
Rt Fri, 18 July 2025
Superb
Gionna Mon, 14 July 2025
Superb
Kristine Sat, 12 July 2025
Good
Liked: Location good, clean modern hotel
Disliked: Air conditioning didn’t work
Anonymous Sat, 12 July 2025
The hotel made us feel...
Liked: The staff was very helpful, friendly and highly professional
Disliked: The pool was not well attended. So I did not use it. My husband did use the sauna and steam room.
Jessica Wed, 9 July 2025
Passable