Courtyard by Marriott Charlotte Matthews

Read above!

Liked: Pool was closed! This was the main reason we stayed. Another hotel nearby at least put online that the pool was being remodeled and thus the reason we booked the Marriott. Imagine 3 kids looking at a pool that was closed and it not being worked on not red tape nothing just a sign on the door. Their reason something happen in the pool from a guest and they were waiting until it wasn’t cloudy. Like what? They have a Starbucks only serve hot coffee nothing more. How does Starbucks let a business put their name on something that only serves hot coffee nothing more they are also not open all day just specific times. The entry totally fooled us the room smelled like Pot, dirty blankets, used hand soap, dirty carpet, holes in walls, no AC in hallways, it smelled gross. The room phone did not work to call the reception desk. Tammy and Aaron were at the front desk and were very nice to us but that was about it. I would not return and I can’t believe it is a Marriott! Can’t be ran this way. They will close!
Disliked: Mostly everything!

Pleasant

Exceptional

Very good

Exceptional

Superb

Besides the A/C not working,...

Liked: The location
Disliked: The A/C in the room was not working and was not fixed for the duration of the stay.

Very good

Exceptional