United States
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United KingdomCourtyard by Marriott Boston Brookline Guest Reviews
Overall Average Score:
Very Good (4.15 out of 5)
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Jan Sat, 26 September 2020
Pleasant
Liked: Location
Disliked: The room just felt old / dated and our reservation was changed from 2 queen beds to 1 queen and a twin sleeper sofa.
Anonymous Mon, 21 September 2020
Exceptional
Kristi Mon, 21 September 2020
It was stressful due to...
Disliked: Our bed had no fitted sheet- they tossed a small blanket on top of the mattress and covered that with two flat sheets. When I asked for a sheet, they brought me a twin- we had a king-sized bed. I had to go down to the front desk and leave my daughter (she?s 7) alone in our room. We are here for her to have a PICC line done at Boston Children?s Hospital. Our car broke down on the way here but they wouldn?t let us cancel our first night-so we had to pay for a hotel in Maine as well as two nights here. I?m a teacher with a sick child and this whole experience has strapped us financially.
Amy Fri, 11 September 2020
Exceptional
Anonymous Fri, 11 September 2020
Very poor
Disliked: staff very unfriendly Said there was breakfast....not! parking sucked
Melissa Mon, 7 September 2020
Very good
Raquel Wed, 2 September 2020
Superb
Derrika Mon, 24 August 2020
It was a lovely hotel...
Liked: breakfast was not available during Covid.
Disliked: daily parking fees
Sharon Sat, 8 August 2020
Superb
Anonymous Sun, 2 August 2020
Excellent location, and understand COVID-19...
Liked: Staff were excellent and didn't have much support. Thank you Michelle @ front desk, she went beyond.
Disliked: Hotel ran out of shampoo,, we had to ask for replacement, safe was locked and couldn't use. There were no sheets on pull out couch, we had to go to front desk to get them. This is related to short staff. There should be more staff to help front desk.
