Courtyard by Marriott Beckley

Excellent staff and good location

Liked: Location was good. Staff was excellent!
Disliked: The remodeling but it’s needed !!

Pleasant

Construction really?

Liked: Not much.
Disliked: I was not offered a discount due to the inconvenience of your massive construction project. There was NO parking near the hotel. You would think that for a Marriott this would have been better planned.

Bad

Bad

Exceptional

When we pulled in didn’t...

Liked: Location was convenient
Disliked: Under construction

We would have expected a...

Liked: The front desk person and the cafe person were helpful and courteous. The room was clean.
Disliked: We were unaware that the hotel was under construction for renovation. The side door to primary parking area was closed... very inconvenient. The front entry was partially blocked by fencing as well.

We could not stay and...

Liked: Lobby and full service restaurant
Disliked: Undergoing major renovation with limited parking. Not disclosed when making reservation. There was mold in shower and water stains, which may be mold. The lobby had a stale smell!