Exceptional

Exceptional

Bad

Disliked: The manager was not understanding that I had a death in my family and it wasn?t on my mind to call and cancel? She showed no sympathy at all !

Good

Good

Liked: Property has large rooms and was clean.
Disliked: No staff to help with bellhop carts or luggage like other hotels in the area. No breakfast as indicated when booked and could not accommodate joined rooms.

Exceptional

Very good

Definitely a better option for...

Liked: Very good, very new business/tourist hotel, better value than others with more amenities - that aren't being provided or used during Covid. Very clean and comfortable with an attractive modern unfussy aesthetic.
Disliked: Front desk staff too casual in sweat pants - fine to dress casual but in a business/good hotel there's a level of expectation. However staff were all very friendly and professional otherwise - which is far more important.

It was not good

Liked: I liked the location and balcony
Disliked: They had no towels and rags, customer service was rude and had a bad attitude because he was the only one there that night. We only got one key and had to find steet parking because there was no valet