Courtyard by Marriott Austin Downtown/Convention Center

Overall a nice hotel in...

Liked: Nice room size and nice TV and view of the city centre too.
Disliked: That Starbucks was closed so early and theres only two tables there. Check in and out wait times were a little long.

Value for money

Liked: The location is great to explore tourist attraction
Disliked: Everything is good

Comfortable stay, amazing staff

Liked: I was in Austin for a business trip. I was looking for a quiet and comfortable stay and this hotel was definitely perfect in this sense. There is construction nearby but I never heard any noise during my stay, and the bonus is that there is no traffic in the area. The front desk staff is excellent, they always helped me with all my requests. The room was spacious and spot clean. There are several restaurants and convenience stores within a block or two, it is very convenient if you need anything during your stay. I would definitely recommend this hotel. I didn't use the valet parking, so I cannot comment on that aspect.
Disliked: For me this was not a big deal, but the pool and the fitness center are quite small. When I went, nobody was there and it was fine. I don't think you can swim in the pool because it looks quite shallow, it is more I guess for relaxing, but I didn't try it.

I’ll never ever came back...

Liked: Some of the reception staff treated me well
Disliked: The rooms are very bad and not clean, and neither the refrigerators nor the phones work. In addition, when you turn off the air conditioner, you smell the smell of burning plastic. My room was changed 3 times. This is one of the worst experiences I have had. When I returned to my home, my colleague and I were infected with Covid

Trash

Disliked: Staff stole from me and charged me for smoking when I didn’t. I left some legal hemp in my room, they took it and reported me to the police without calling me or looking at the compliance paperwork that was on the counter. They charged me for smoking even though there was no smoke at all. Their policy is to keep items and help you retrieve them. They have zero accountability.

Superb

Didn't stay due to extra...

Disliked: I drove all the way in alert on flood day to Austin as the reservation was not refundable, they asked for 70 bucks more for the valet parking which was the only options but booking.com app shows a list of different options for parking.

Great Stay

Disliked: Housekeeping did not come even though I requested they come.

Overall good experience, just wish...

Liked: The room was great, location was great, staff were friendly and super helpful.
Disliked: The room was too hot and there was no way to adjust the temperature. The phone didn’t work so we couldn’t get ahold of the front desk.