Exceptional

Liked: Cleanliness, friendly staff and great location.

Exceptional

Exceptional

Exceptional

Very good

Bad

Disliked: Really bad and disorganized service. We have tax exemption and are still waiting for the reimbursement (I had to talk to the front desk several times and they promised they would handle it). Also, we arrived early and they told us our room would be ready at check in time, which is totally fine. Came back an hour after check in time and the room was still not ready, no one could tell us when it would be and the manager refused to talk to us. We were there for a concert and needed to shower and change. After more waiting, they finally gave us our room like 2 hours after check in time and as an apology (that we had to ask for), we got a 20 dollar voucher for the restaurant. Not what I?d call client-oriented service.

adiquite

Liked: Great service from the staff
Disliked: Refrigerator did not work, shower door did not work

Exceptional

Exceptional