Beds were comfortable and staff were friendly.

Liked: Everyone was super friendly at check in and any other time I saw them.
Disliked: Only negative was that the continental breakfast was $8.95 and buffet was $10.95, so we ate elsewhere.

Great room; easy access to everything.

Bad

Liked: On May 20st, I received an email at 11:26 am stating that my card on file was declined (see email below). At approximately, 3:45 pm, I read the email and called immediately called Courtyard at Marriott. I spoke to Olivia regarding the email I received, I explained that there must have been a mistake or something wrong with the transaction, since my card was fairly new. I called my SAVOR ONE Mastercard and it was an error in their system. Apparently, the system declined the charge due to their system flagging my card as not being activated. I advised Olivia that they could not just rent out my booked rooms when: 1) I had a booked confirmation; 2) Marriott sent me an email less than 4 hours before check-in; 3) Marriott failed to CALL ME first, as per Olivia they did not have my Cell No.; 4) Marriott failed to provide me the opportunity to give another card, as well as, finding out why the system declined my card; 5) Olivia failed to provide any type of resolution and 6) Rejected numerous offers to give them another Credit Card to run with me on the phone. The only response Olivia gave was they were fully booked & didn't have any rooms available". Olivia did absolutely nothing to assist or mitigate the situation. In addition, I advised her my husband is an amputee, with a severe disability I WILL NEVER BOOK AGAIN WITH COURTYARD AT MARRIOTT or BOOKING.COM.BELOW IS A COPY OF THE EMAIL FROM COURTYARD MARRIOTT;resv 5/20/23InboxPayne, Cynthia Sat, May 20, 11:26 AM (5 days ago)to meMs Peezi see two resv for 5/20 today—we are sold out==the ccard you have on file is not approving to hold your resv==pls give us a call at 770 476 4666 to give a good ccard to hold your resv---if no call the resv's will be cancelledCINDY PAYNEFRONT DESK REPRESENTATIVEO 770.476.4666 F 770.623.0198COURTYARD ATLANTA DULUTH/GWINNETT PLACE3550 Venture ParkwayDuluth, GA, 30096courtyard.com

Bad

Exceptional

Exceptional

just rebooked, my new home...

Liked: everything
Disliked: everything was perfect, not one complaint at all.

Good

This Coirtyard was nice and...

Liked: location was great and staff was good.
Disliked: not being able to go from lobby to the room.

Good

Very good