Courtyard by Marriott Atlanta Airport West

I've stayed in a number of Courtyard by Marriott hotels and was quite disappointed in this one. Our room wasn't ready and the individual at the front desk didn't appear to be too concerned. I will not be visiting this location again, but will continue staying at Marriott properties.

Liked: Rooms were very clean.
Disliked: Our room was not ready when promised; front desk attendant wasn't very friendly or helpful.

Bad

Liked: Hotel " had computer glitch we were told and were oversold of which we weren't told until 3 hrs later arrival

Bad

False advertisement

Liked: Location
Disliked: False advertisement- I had to pay for parking although it’s advertised as free parking, there was no refrigerator in the room only a huge gap where it should’ve been, furniture had knicks and dents, the toilet stopped working and there was no free breakfast as advertised. The room also had a funny smell. I honestly wish I could be refunded

Very good

Liked: The staff were super friendly and accommodating. I reported my room assignment overwhelming smelled of smoke and without hesitation I was immediately reassigned.
Disliked: My first room smelled of cigarette smoke. I’m asthmatic and was taken aback as the room was a non smoking room.

Superb

Overall great stay.

Liked: The location and facility were top-notch.
Disliked: I originally requested an early check-in time, but received no response prior to my arrival. Only to arrive at the hotel and was told they room was not ready.

Exceptional

Very poor

Thank you for making my...

Liked: Great location near some really good food places and shopping centers. I was able to get a lot of work done.
Disliked: I honestly enjoyed my stay and actually liked this property. I would stay here again