Very disappointed in hotel cleanliness...

Liked: The hotel location was convenient for us, and we enjoyed the free parking.
Disliked: We stayed at this hotel 2 years ago, and had a great experience; however, this stay did not compare to our previous experience. There was a sign on the door of the hotel that stated masks were required, but we saw multiple customers in the hotel lobby and coming out of the hotel elevator (throughout our 4 night stay) who wear not wearing masks. Upon our arrival, we were not made aware that house keeping services were not being offered every night. The first night we arrived, we found a very long black hair in our bed, and we called the front desk and asked if someone may be able to change our sheets - the front desk told us that no one could come and change the sheets, but that they would bring replacement sheets up to our room. When we did receive the replacement sheets, we found another very long black hair on the blanket, and ended up not using it - we just slept with the sheet. We were dissatisfied with the cleanliness of our room; especially during the COVID-19 pandemic. We did not feel the hotel was going above and beyond to offer cleaning and sanitizing services to make guests feel safe and comfortable. On our third night, when we arrived back at the hotel, the parking area was full, and we were told we could park in the University parking lot overnight, but we were advised to "move our car as early as possible" the next day. There was also a lot of noise coming from the hotel that same night, and we could hear other guests shouting in the hallway well after midnight.

Superb

Superb

Exceptional

Exceptional

Felt safe and secure.

Liked: Excellent care for Covid19 pandemic concerns. Room for social distancing and requests to do so. Breakfast arranged for pandemic safety. Great job guys!
Disliked: It was all fine.

Exceptional

Very poor

Running toilet

Liked: Always clean
Disliked: Running toilet