Exceptional

Exceptional

Liked: Room super clean and brilliant location

Very good

Liked: The staff were lovely and professional. The room was very clean
Disliked: The room was tiny. Very claustrophobic. It really is a single room with a double bed in it.

Pleasant enough but will book...

Liked: The staff were friendly, and the hotel bar is good. e.
Disliked: Although the room was clean, only one towel was provided, and the carpets in the lobby and hallways needed vacuuming. Generally, the hotel could do with a refurbishment. We didn't have an unpleasant stay, but I will book elsewhere next time I visit Newcastle.

a pleasant stay

Liked: the staff at the hotel were lovely and very welcoming upon check in. very fancy looking and clean.
Disliked: i found the room to be quite hot on an evening as well as quite a lot of noise facing the train station. i enjoyed the food in the restaurant but have to say the waiting staff and kitchen staff could do with a bit more training. i overheard a lot of conversations they were having, including: staff members talking negatively about other staff members, the kitchen staff shouting as well as imitating family guy impressions (not sure on name but it was a male podgy kitchen staff member) the waiting staff were hardly on call and several times we had to call them. overall a good experience but slightly let down due to restaurant and kitchen staff.

Awful experience, requires attention.

Liked: Location and parking facilities.
Disliked: Level of poor cleanliness, no air conditoning with in the room, no fan within the room, very hot and not comfortable. Dust and dirt found within the room was very poor.

Very poor

Liked: Lovely staff and very ckean
Disliked: The heating was on all night and i couldn't turn it off so had a very uncomfortable nighy

Noise during the night from...

Liked: Very clean and good smelling
Disliked: Noise during the night from the outside The bathroom ventilation is annoying as well

Superb