Name: Country Inn & Suites by Radisson Williamsburg Historic Area VA
Address: 400 Bypass Road, Williamsburg, VA
Telephone: (888) 420-1641

Won't stay here again

Liked: Location
Disliked: Grass was 12" high and very weedy.pool didnt work and was closed. Very poor patches on walls and ceilings.

Waste of $200, could've gotten...

Liked: Staff was friendly
Disliked: Carpet was disgusting, in the halls and room. Wouldn't even consider walking around without shoes. Pool was gray looking and the pool area looked like a construction zone. Interesting smell throughout the building, very unpleasant.

Disappointing

Disliked: The shower head was zip tied to the handle, also duct tape to hold it to the handle. The hallway carpet was worn pretty bad. The outside grounds need mowed and the hedges need cut. In my opinion it needs updated big time. Not very appealing. Would not recommend with so many other hotels around.

Very good

Pleasant

Liked: The location and quietness
Disliked: The bed was a little lumpy. The spa was not working.

Good

Liked: The staff was very friendly and helpful. It was simple but had everything we needed as we didn't spend very much time at the hotel. We had a great time and it was a great location.
Disliked: The hot tub wasn't working, hotel needs updated and landscaping needs done, but overall it was a good deal for what we wanted to do around Williamsburg.

Very good

This place is filthy.

Liked: This hotel is disgusting. From the moment you walk into the lobby, the smell of mildew is ever-present. The carpets are threadbare and stained. There was a black mold growing in the bathroom.
Disliked: Everything about this place is gross. Just don't stay here. Ever.

The staff was very friendly...

Liked: Breakfast was good. I was expecting a bit more of variety such as fruit or different Breakfast meat.
Disliked: The condition of the property. The outside is not maintained whatsoever so first impression the trash was filled, grass was long uneven , long weeds growing. The building itself hasn't been pressure washed so mildew and dirt all on the outside. The inside is nice however it can definitely be updated on furniture and modern decorations. The carpets need to be replaced . The carpets are stained horribly. The rooms are definitely need of repairs. Our light switch was cracked, our carbon monoxide wasn't attached at all.

These were the worst conditions...

Liked: We did arrive about an hour early and they did allow us to check in.
Disliked: The room cleaniness was unacceptable. I have seen horse barns cleaner than this place. As you will see from the pictures, it was extremely dirty furniture, the a/c return and vents were filthy. As you will see from the pictures, they were covered in dust and what appeared to be mold. The smell in the room was unbearable. We went to CVS and bought Lysol to spray. The noise from the a/c unit (which was located in the closet in the bedroom) was loud and disturbed our sleep each time it came on. Doors to the bathroom and bedroom did not operate properly. The corner of the bathroom door at the threshhold had a build up of dirt and dust. Carpet in the hall and directly in front of our door had bleached spots and was worn out. The ice machine and the beverage machine on our floor were both out of order. The carpet on the steps leading from the lobby to the third floor were completely worn bare. We chose not to take advantage of the free breakfast because of the condition of everything else in the motel.The grounds were no better. You will see from the pictures, it was overgrown and trash everywhere. I can't think of a good excuse for any of these conditions, so we forfited the second night stay and booked a room in another motel in Yorktown, VA. When we booked this room at Country Inn and Suites, the pictures on the website looked nice. There were 4 and 5 star reviews. After returning home, we look further at all reviews and some as far back as 2023 expressed the same dissatisfaction as what I have just described. Obviously, the 4 and 5 star reviews are from friends and family. When Country Inn and Suites responded to bad reviews, it was a generic response. They had ample time to make corrections since 2023 so I saw no need to send a review directly to them since the conditions had not changed.