Disappointing

Superb

is great place to stay.

Liked: good value.
Disliked: I didn’t see any do not disturb sign in my room.

worked for the night but...

Liked: location, staff, covered parking
Disliked: dirty. all floors were sticky. breakfast, while plentiful was not good. the biscuits were really hard.

Good

Initially thought the hotel seemed...

Liked: Good breakfast and welcoming check in team. The team was helpful when we were organizing our trip. Hotel is in a good location if you are there for Busch Gardens or Water Country USA
Disliked: property needs basic maintenance. Went outside and there are old box springs laying against the building outside. Also there is a room that has old sofas and full of cob webs that should be locked as when going out took a wrong turn and ended up walked into the room. If needed for exit it should be maintained but if maintenance and storage then should remain locked to protect the public. When scheduling trip we requested the roll away and we're told would be there. There was no discussion of added charge. When we arrived we had to request again and then were charged extra for it. TV in room would not turn on. Also if anyone at the breakfast runs the microwave for more than 30 seconds it kills the power in the breakfast area. We have a young service dog and are continuing training. We were told when we checked out that the general manager decided to charge us without talking to us and we're told that he was busy and could not be contacted to meet with us when asked to speak to them at checkout. The hotel had our cell phone number and could have contacted us but chose to blind side us with extra charges. Found with this hotel you need to record the name of anyone you talk to as they may change something at checkout and if you cannot give a name then apparently they will not discuss any added or changed charges.

very nice

Liked: convenient clean and staff friendly and helpful
Disliked: the mattress need to be replaced

Good

Liked: Breakfast was good
Disliked: Shower was cracked, and I received a couple of bug bites in the room

Superb