Country Inn & Suites by Radisson Williamsburg East Busch Gardens VA

Bad

Liked: It was very close to Busch Gardens
Disliked: Check in says 3pm. And we have plans to go to Busch Garden at 4pm. We didn’t get to check in at 5pm. Then when we did they gave us other room instead of the queen suite that we paid for. So they gave us a temporary room to put our stuffs and they agreed when we come back we can switch to our queen suite that we paid for. We came back from Busch Gardens at 10pm and gave us another room thinking it was our queen suite. But no it was the same room that they gave us and it was not the suite. We don’t want to argue with them any further cause we just want to rest after tiring day at busch garden. But we learned our lesson and definitely won’t be coming back here

Exceptional

For a quick trip to...

Liked: Beds were comfortable and the staff was pleasant.
Disliked: Our room didn’t look like it had been cleaned. There was dirt and hair on the floors the chair was torn up and the hot tub was out of order.

Very good

I will not be back...

Liked: Breakfast and friendly staff. Better breakfast on the weekend than during the week.
Disliked: Room and bath condition. Dirty carpet in room and hall. Rocking toilet. Loose toilet seat that I fixed. No wall hangers for towels in Bathroom. Condition of walls and ceiling. Wires hanging out of wall where smoke detector was supposed to be. Broken and uncomfortable couch. One day of maid service for 6 nights of stay. (Had to ask for that on day 4). No pool until day 5. Bed bugs in room 40 ft away with carpeted halls.(you know they spread)

Good

Liked: Location
Disliked: Very dated, needs to be upgraded. Our room was across from the breakfast area and they started banging metal pans very loud at 6:00am.

Passable

Very good

Liked: Breakfast staff were helpful and friendly
Disliked: There was a basket of picked through coffee pods in room but no coffee cups, creamer, sugar..and actual coffee pot was missing. I called to let front desk know. Never got a new coffee pot in room.

Bad stay

Disliked: I am very disappointed in my stay for the night. I had gnats flying around and had to kill them there was a small door near the bathroom that was open and dead gnats or some type of bugs were dead on bathroom ceiling. Not to mention when I checked in I spoke with the clerk about the room Nextdoor that had a sign on it and he had no clue and had to take a picture to take it back and show him the sign. Overall stay was not very pleasant. Room was humid and had an odor.