Country Inn & Suites by Radisson West Bend WI

Passable

Liked: The hotel could have been cleaner and the breakfast better, with room maintenance improved.
Disliked: Cleaner rooms and hallways.

Average

Liked: Clean

I wish the floors were...

Liked: Convenient
Disliked: The floors had hair and dirt on them

Disappointed with the attitude of...

Liked: The location
Disliked: The staff was Rude Noisy room Bed had big dints in it

Bad

Liked: Spa bath dirty and floors dirty bed uncomfortable bad layout

Very good

Liked: Staff were helpful, and important things were clean, like bathroom and bedding.
Disliked: The cooling/heating controls under windows were filthy. No one seems to clean them, even though everyone touches them. The mirrors had been wiped with a dirty rag and were smeary.

Very good

Liked: Looks like it is being updated. It was very clean. The staff was very friendly.
Disliked: Looks like some of the updates still need to be completed.

Nice

Liked: All it has to offer
Disliked: Cardboard cart in hallway. It was there Friday to Sunday. Never moved.

Poor Customer Service but Great...

Liked: Very nice room and comfortable bed. Clean.
Disliked: When I arrived, Debbie, at the desk said I didn't have a reservation. Didn't even look me in the eye and seemed in a hurry to leave. I ended up calling BOOKING.COM to see what happened. They called the hotel and call was answered by someone else who I could hear yelling at them on the phone. She did, however, find my reservation. They were both rude to other customers as well