Country Inn & Suites by Radisson Schaumburg IL

Very clean room - we had everything we needed.

Liked: The desk clerk was very helpful when we asked questions about the city.

Not what I expected

Liked: Space
Disliked: There was an issue with the bathroom toilet I called the front desk was informed that maintenance does not arrive until 7 AM. The front desk asked me if I wanted to come and get a plunger for the toilet because that was the issue which I thought was very inappropriate and strange as I am a guest. I don’t work for the facility. Also, I did not realize that you have to request to have your room clean otherwise they don’t come in the room and take out dirty towels or trash, which seems to be the standard for most hotels.

Exceptional

It was ok needs updating...

Liked: I liked the location because it was close by everything.
Disliked: Where do I start. First off the pictures on this site makes the hotel look up to date when it’s not. The pictures shows carpet rooms but it wasn’t. The floors were dirty to the point I had to go buy slippers for myself and my husband and children. Then they had workers outside loud on the roof and trimming trees on the weekend.

Too expensive for what was...

Liked: Breakfast was expected. There were normal hotel offerings. Nice to have happy hour offered. Good cookie treat. Check out time was good.
Disliked: Jacuzzi was not working. We had paid $30-40 more than comparable hotels to have that feature that others didn’t. We had noisy neighbors who had to be asked to keep it quieter. Toilet did not flush well which we found out at a late hour. It’s best to book directly through the hotel so there’s a possibility of a refund or price reduction. Both Booking.com and the hotel absolve themselves of allowing that to happen.

Nice stay, great location, would...

Liked: Convenient location, easy in and out to all the places around.
Disliked: Very thin walls and ceilings. The room above us either had a family of elephants or bricks tied to their feet, either way, we could hear people in hallways, elevator, keys jingling.

Pleasant

Passable

Liked: The meal
Disliked: The Swimming pool was cold. The Gym was closed when I needed to use it when requested for help I was told it was opened while it was not.

Exceptional

Very good