Country Inn & Suites by Radisson Richmond West at I-64 VA, Richmond

I absolutely loved the Country Inn & Suites. I would recommend it to my family and friends. I plan to use this hotel for all my future stays in Richmond VA. I really enjoyed staying in this hotel. I was grateful for the choice I made to reserve my stay at the Country Inn & Suites. Even the houskeeping staff was in a great mood! Thank you, thank you, thank you.

Liked: This place was beautiful - super clean, quiet and the staff was sweet in a professional way. I felt right at home. I am very sensitive about my sleeping environment, so this was an awesome decision for booking.
Disliked: I could not stay longer. I loved this place!

staff great hotel not

Liked: Pool is now for maintenance and it appears it?s been that way for a long time. The rooms are not the greatest and need repairs.
Disliked: location, curb appeal and room cleanliness

not very impressed compared to...

Liked: the location was good
Disliked: the pool was broke, the breakfast was not good at all, not very clean

Perfect for a one night...

Liked: excellent suite, plenty of room to spread out comfortably.

Very good

Passable

Pleasant

4 nights and then went...

Liked: I did not eat breakfast. room was always cleaned nicely.
Disliked: Well this was my fault...I was given a red tag to put on my rear view mirror, as I arrived but it was very late. There was a club blaring music close by. My Brother and his wife were coming to get me around 5 to 5:30 to take me to a restaurant to eat, then we went to a Movie (Top Gun). they dropped me off at the hotel around11:30 ish. Not thinking or looking in my purse I went to the room and went to sleep. Next morning I could not find my car so asked at the desk... come to find out the tow trucks were towing cars at the Club but evidently had the authorization to tow cars in the hotel lot which was where I was parked. I had to ask one of my classmates to drive me to the towing co. THEY charged me $160 and it had to be in cash...My complaining to the person that was collecting money said the sticker should have been placed on my car when it was given to me...That really pissed me off, but I came back at him and said you were towing the cars that was at the club because they were parking on the grass and in places all around that building... I honestly felt like the hotel should have reminded me when I came back into the hotel, especially if they were aware of the towing going on...

our stay was very good...

Liked: The location
Disliked: n/a

Exceptional

Great price, just small little...

Liked: The price was fair, and breakfast was okay. There was a pool and a fitness center. The staff on site were unbelievably courteous and friendly. Some of the best hotel staff I've experienced and I've worked in several hotels both in front of the house and back of the house.
Disliked: The pool was closed when we got on site and would of been a nice to have used since we had a long drive from home. This would of been a nice time to just sit and relax. The fitness center didn't have sanitizer to wipe down equipment. I find this to be unacceptable especially since we are on the downside of the pandemic you would think safety and health protocols would still be used to help prevent the spread of disease.Our AC was way too low during the night, it was too hot not to have it on. The TV in our room didn't have a remote and the sprinkler system was covered with dust not sure when the last time it was checked or cleaned.