Name: Country Inn & Suites by Radisson Richmond West at I-64 VA
Address: 8010 West Broad Street, Henrico, VA
Telephone: (888) 416-0458

I absolutely loved the Country Inn & Suites. I would recommend it to my family and friends. I plan to use this hotel for all my future stays in Richmond VA. I really enjoyed staying in this hotel. I was grateful for the choice I made to reserve my stay at the Country Inn & Suites. Even the houskeeping staff was in a great mood! Thank you, thank you, thank you.

Liked: This place was beautiful - super clean, quiet and the staff was sweet in a professional way. I felt right at home. I am very sensitive about my sleeping environment, so this was an awesome decision for booking.
Disliked: I could not stay longer. I loved this place!

Pleasant

Liked: The room was not clean and women hair are all over. The room carpet is filthy. They don’t change sheets or empty the garbage cans. When I asked the frond desk she said our policy not to clean or throw garbage, we only do it after 3 days or when the guest vacate the room. I had to take the garbage myself to the dumpster around the corner. After 11 PM, Guests made so much noise above me and I had to call the desk 3 times and ask her to call them.

Very poor

Liked: Price
Disliked: Dirty, people attending were sketchy. Racist.

Would not stay here again.

Liked: The location was goodm
Disliked: In our room we found hair in the bed. Asked for another room that roo. Had bugs. Asked for a third room and the only thing was clean was the bed. The room was full of trash. We asked the front desk tk clean the bed from the first room and they gave us sheets and told us to leave the ones with hair in the hall way.

Abysmal.

Disliked: Bruised (gray spotted) fried eggs. No button fo turn on whirlpool. NO WORKING PHONE for emergencies in pool room. Ground floor soft machine did not release soda. Room door did not release lock many many times. Same with pool room door. Ground floor bathroom closed and locked. Had to wait very long multiple times for desk clerk to show up. No bathmat in whirlpool. When someone falls trying to stand up / get out, guess who they will sue.

Passable

Liked: Location. Very large room with microwave and frig.
Disliked: Very loud air conditioner and pillows were small and lumpy.

Exactlty what I needed for...

Liked: Room was clean and bed was comfy. All staff were personable and professional. Maintence emploee assisted me with juacuzzi knob depite being broken and gym so I could utulize it. Wanted to thank Antoine Whiters the maintenance man. He was kind and thoughtful recognizing that I needed assistance with the equipment and fixed it without asking so I could utilize it.
Disliked: The continental breakfast was disappointing. Hot and cold options limited. Hoping for more healthy choicewes like hard boil egges, low sugar yogurt and various fresh fruit.

Good enough for one night...

Liked: The check in and breakfast area were clean and more modern than the guest rooms. The continental breakfast was good enough for a free breakfast. The kids loved the waffle maker.
Disliked: The rooms were dated and appear unclean even though they were clean. It's just well worn. The pullout couch had a very thin mattress and super uncomfortable.