Country Inn & Suites by Radisson Oklahoma City at Northwest Expressway OK

I like how close it...

Liked: Very convenient
Disliked: There were many things. 1. I pre paid and the lady who worked the front desk double charged me $1000. The person I worked with said it would come off my card 5-7 business days. I was a guest long enough for it to come off. It never did. It is still holding money on my credit card today. 2. I asked numerous times for them to clean my room. No one ever helped me and I had to wash my own towels (I was there for 10 nights!) in the pay washer and pay dryer. 3. I had many plumbing problems with my toilet. It took them 3 different times before fixing the problem.

Disappointing

Liked: The check in process was quick and the beds are comfy. The breakfast was not bad but there was a flood in the breakfast room so, the customer service need to notify what happened
Disliked: The rooms carpet was not clean and the hallway smells bad including the elevator.

Poor

Liked: NA
Disliked: They price low as they should but find ways to take your money. You pay a $50 deposit that is suppose to be returned but they charge $7 for a convenience fee. So you only receive $43 of your deposit back. Also they find reasons or make up reasons to keep the $50 deposit.

Very disappointing

Liked: Location.
Disliked: The staff was not helpful at all

Bad

Disliked: The sink wouldn't drain, and water nearly overflowed every time I washed my face — it was extremely inconvenient. I checked out two days early, but The hotel manager told me I had two options: either accept a refund of only $100 or receive a credit to use on a future stay. They clearly stated they would not refund me the full amount for the two unused nights under any circumstances. which I never agreed to.On top of that, three unauthorized charges — $34.95, $27.96, and $257.98 — were made on my card without my permission. I contacted the hotel, but received no response.This is by far the worst hotel experience I have ever had.

Uncomfortable

Liked: NA
Disliked: Poor customer service. Poorly kept facility

Unsatisfactory

Liked: NA
Disliked: Poor conditions

Bad

Liked: Na
Disliked: Very poorly kept

Poor

Liked: Distance to work
Disliked: Staff, was charged $40 for makeup on wash cloth, nothing in room works, and no bedding that is appropriate