Country Inn & Suites by Radisson Kalispell MT - Glacier Lodge, Kalispell

Superb

Over this was a great...

Liked: The location was convenience and the staff and breakfast was amazing
Disliked: The pool with the slide was closed, my children were looking forward to that

Painful

Liked: It?s hard to say we liked anything considering our first encounter with staff
Disliked: On secure booking we requested a 8-9am check in due to 1.5 hours of sleep in 30 hours. This was there response ? Country Inn & Suites by Radisson, Kalispell, MT - Glacier LodgeSept 17 | Sept 19Details:Check-in: 08:00 - 09:00What you requested can't be arranged ahead of time but Country Inn & Suites by Radisson, Kalispell, MT - Glacier Lodge said they'll do their best to accommodate you on arrival. Upon arrival at 115pm, Iris urupted in a loud voice cutting off Fabiano who we were discussing our early check in with and I hadn?t even began to explain the long journey and situations that had happened along the way. She proceeded to say rudely and loud enough for all the guests in the lobby, ?We don?t allow early check ins! When I mentioned our lack of sleep, she sarcastically said, ?I am sorry?. She was not sorry from the tone of her voice or the expression on her face. Then she said, ?You can Go sit in the lobby with the others and wait til 3pm. I was so taken back that I couldn?t even speak and left the hotel at once. Thankful she wasn?t there when we got back at 530pm checked in and promptly went to bed and woke at 9am the next morning starting our meetings late. It would seem to me that would have been at least one room clean and times out for the waiting period if cv19 was involved in her comment. If I could have cancelled I would have. We will not be booking her in the future nor sending our employees or business partners to stay here in the future.

Very good

I would come back.

Liked: Everything!
Disliked: Location was off the beaten path a bit and difficult for us to find. Lighting needed for entry off road (not the airport road entry)

Exceptional

Very good

Liked: Staff was friendly and helpful.Breakfast daily was always good other than missing a daily banana. Most days they only had apples and oranges. Afternoon treat of fresh baked cookies was a welcome treat especially after hiking most days.
Disliked: No restaurant. We really would have enjoyed having dinner where we stayed or at least in walking distance.