Country Inn & Suites by Radisson Indianola IA

We thoroughly enjoyed our stay...

Liked: The staff at this hotel were fabulous! They went out of their way to provide any service requirements and as we were guests for 13 days, they were able to pre-empt any requests that we may have had eg. strawberry jam at breakfast.The room was comfortable with a lovely views across the surrounding areas. There is plenty of onsite free parking which was able to accommodate vehicles of all sizes.
Disliked: A couple of the newer night staff members could benefit from some training as they were not always in line with the day staff knowledge.The only payment option for the washer and drier was quarters, which the hotel did not keep an ongoing supply.

Exceptional

Disliked: Having to pay an additional $25.00. I was told it was for incidentals. Not sure what that means.

They don't take responsibility for...

Liked: nothing
Disliked: Their sprinklers were not adjusted correctly and completely hit our car. They have VERY hard water and it left calcium deposits on our car which don't just come off with a car wash. This ruins the paint and has to be buffed off by a car detailing shop. They refused to pay for the damage to our car!

Adequate for what we needed.

Liked: Comfortable room
Disliked: Air conditioner sweaked for about 5 seconds every time it turned off, and was loud enough to wake us up. Breakfast was ok, but nothing to brag about.

Superb

Great stay

Liked: Nice and quiet beautiful rooms great breakfasts
Disliked: Easy to get around to other places

It was very enjoyable

Liked: Nice, clean and close to balloon fest. They had a wonderful breakfast too and cookies in the afternoon.
Disliked: Nothing

Exceptional

Double payment because I was...

Disliked: I was late getting there and I let them know this yet they had me as a no show but still charged my card. When I finally got there, they said I would need to reserve another room for a higher price than before even though they had already charged my card and the room was paid for. They weren't going to let me stay and knowing I was going to be late. After making a scene, they ended up letting me have the room that i paid for. I was not at all happy about any of this. Charge me a higher price for a room that they took money from my card to pay for and make me pay a 2nd time because I was late and they knew I was going to be late?? Not happening! Very very disappointed with this! Not sure i will stay here again in the future and I'm a frequent traveler.