Country Inn & Suites by Radisson Houston Northwest TX

Very good

Superb

Disliked: Juices were missing on all days

Exceptional

Sucks

Liked: Nothing
Disliked: Roaches infestation I had to sleep with lights on . Right now is 1:05 am and I can’t sleep cause I found some roaches on one of the beds need my money back

Very poor

Exceptional

Liked: It’s incredibly convenient

Very good

Massachusetts customer

Liked: nothing at all
Disliked: hallways smelled like a kitty literally box. room smelled like mister clean agent. carpets was gross, walls were stained, mold on ceiling & walls. tub was painted over and chipping. Shower curtain couldn't stop water to go all over the floor. overall negative 20. lots of homeless hanging around parking lot. women of the night work in hotel. check out the next morning. Get what you pay for!!

Need reconstruction

Disliked: Unfortunately, I had a very disappointing experience at this hotel. I ignored the reviews beforehand — and I truly regret it.Yes, I understand the hotel is old, and that’s okay — but the real problem is that it’s very dirty, broken down, and smells bad. It’s not about everything being brand new, but there should at least be basic cleanliness and upkeep. The carpet was stained and had a strong odor, the furniture was broken and torn, and the walls were painted in awful, clashing colors. Neutral tones would have made the space feel much more pleasant.The carpet, in particular, should be replaced with laminate flooring. Carpets don’t get cleaned properly between guests — they’re just vacuumed — and that leaves behind stains, odors, and an overall sense of uncleanliness.As for the breakfast, it was extremely disappointing. Please don’t be misled by the promise of a “free breakfast” — it’s just waffles, coffee, some bread, and eggs that are usually gone before most guests arrive. One morning, we arrived an hour before breakfast ended, and there were already no eggs left. It felt more like a trick than an actual amenity.Now, the good parts:I want to thank the staff, who were very kind and helpful. When we asked to change our room due to cleanliness issues, they accommodated us and moved us to a cleaner room — though still within the same old, worn-down conditions.Housekeeping did a good job of changing towels and emptying trash daily, which I appreciated. Also, the towels were new, white, and clean, which is a big plus.Lastly, this property is supposed to be part of the Radisson family (just a more affordable version), but honestly, it damages the Radisson name and reputation.