Country Inn & Suites by Radisson Gurnee IL Guest Reviews
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Write a review
Racheal Mon, 18 August 2025
Very good
Nouran Mon, 18 August 2025
Superb
Anonymous Fri, 15 August 2025
GREAT LOCATION & BREAKFAST, BUT...
Liked: ALL STAFF WERE GREAT, ESPECIALLY THE MAINTENANCE MAN & HOUSEKEEPERS. THE FREE BREAKFAST WAS VERY GOOD, & HOT AND THEY KEPT REFILLING ITEMS.GREAT LOCATION, VERY CLOSE TO GREAT AMERICA & GURNEE MILLS MALL.
Disliked: BOTH BEDS WERE VERY UNCOMFORTABLE & BUMPY, WHICH MADE IT VERY HARD TO SLEEP.OUR FAMILY DID NOT DARE GO IN THEIR SWIMMING POOL. IT LOOKED DIRTY FROM OUTSIDE THE WINDOW. WE NEVER SAW ONE PERSON USE IT. THE WORKOUT ROOM WAS DECENT, BUT DID NOT HAVE ANY AIR FLOW & NOT EVEN 1 FAN INSIDE.THE "OWNERS" RUN THE FRONT DESK & IT WAS OBVIOUS THEY LIVE THERE. NORMALLY THAT WOULD BE A PERK, BUT THEIR KID RAN UP & DOWN THE HALLS AT NIGHT...AND THE SMELL OF INDIAN FOOD WAS HORRIBLE IN THE HALLWAYS.THE PROPERTY DEFINITELY NEEDS AN UPGRADE.
Sean Fri, 15 August 2025
Superb
Mandy Wed, 13 August 2025
Superb
Mandy Wed, 13 August 2025
Very good
Catherine Mon, 11 August 2025
Really, we both liked it,...
Liked: Very clean, friendly staff,reasonable and convenient
Disliked: Just the mattress. My friend and I agreed, even though we both like firm, we could feel every spring of the mattress ( not sure that’s what they are called. And the little square pillows
Cory Sat, 9 August 2025
Very good
Applewhite Tue, 5 August 2025
Exceptional
Anonymous Tue, 5 August 2025
HORRIBLE customer service. Average facilities.
Liked: It’s very close to the park. The breakfast is decent.
Disliked: The front desk staff was trained poorly and is incredibly disrespectful. Took about an hour to check in. He couldn’t find our reservation and treated us like we were crazy. When in reality he was making a mistake all along.We paid for a higher level room than we received. The pillows are awful and the rooms are dirty.