Country Inn & Suites by Radisson Grand Rapids Airport MI

Poor

Liked: Location to where I needed to be in the morning
Disliked: The young man at the front desk was very unprofessional, my room key didn't work. There was something wrong with the mechanism and he threw temper tantrum because he had to deal with it. Instead of putting me in a different room, I stayed in the room without a key. So I could not leave. Luckily I was soooo tired that I wasn't going anywhere. The coffee pot in the room didn't work... I would not stay again or recommend

Exceptional

Liked: Very friendly staff and very clean

Good

Good

Liked: Close to the highway
Disliked: The bathroom was dated. There was a flood drain that could have made me trip and I think there was mold in the ceiling.

Did not stay as they...

Liked: We have stayed at Country Inn and Suites by Radisson numerous times and loved it. We have never stayed at this location and I would not recommend booking this location through booking as you may not get the correct room.
Disliked: We booked a king suite with sofa bed and were given a normal sized room with king bed. We booked the king suite for a reason of needing the extra space and privacy. The hotel could not accommodate the room we booked so we left and booked the same room at a different country inn and suites location. Service could not accommodate on hotel end or bookings end. I would suggest giving your business to Deposit Drive location as they promised the subcontract with booking.com. I will also not be using booking.com in the future. It is near impossible to go through the refund process as I am either hung up on or told they will contact me in 48 hrs. 48 hour window passes with no correspondence and the process starts from the beginning.

Unpleasant. Not very relaxing

Liked: The pool was warm and relaxing
Disliked: The pool area didn't have any clean towels. The pull out sofa was missing all the linens to make it up to be used. The front desk staff was missing most of the time sitting in the back room but put out a sign stating they were helping other guests. The room key kept deactivating. Waited 45 minutes in lobby for staff to come back to redo room key. Didn't like that there was no bath tub just a shower. Was difficult to bathe my small child in the shower. Two of the lamps didn't work. Elevator has some issues. Made it feel as if you were trapped inside and very jerky to ride on. Especially for someone who recently had major back surgery. The bed wasn't comfortable. The pull out bed was broken on one side at the bottom. The staff started arguing with guests visiting in wheelchairs. Didn't think that was very good guest service.

Passable

Liked: Staff very nice. Young lady at breakfast buffet was great
Disliked: Outside not very nice. When I arrived at the trash in the parking space. Lawn was not kept.Overall building really showing age! No cookies available. Pool room no towels and dirty tables that are broken.

Very good

Liked: It was good
Disliked: Not good internet on the second floor

VERY DISAPPOINTING HOTEL , NO...

Liked: Breakfast
Disliked: Motel IS NOT WELL MAINTAINED ENTRANCE STAFF WAS EXTREMELY UNPROFESSIONAL BATHROOM IS DANGEROUS, NO GRAB BARS, DIRTY FLOOR, SHOWER CONTROL WAS FAULTYODOR SMELL