Country Inn & Suites by Radisson Florence SC

Good

Exceptional

TERRIBLE

Liked: First of all the name change to sparks by Hilton so we had a hard time finding the place. Then the young lady at the reception desk said it's a new system because the hotel was being remodel. And she had to take my payments manually and she didn't really know how. So they ran my card 7 times and locked my bank card. I'm traveling so now my funds are locked because of them instead of her saying something or calling someone for help. And the manager she is very rude and has a nasty attitude. So I would Never book with this hotel again.
Disliked: False advertising they said my room came with a pull out couch and there wasn't one. There was no hot breakfast like the website said. Was no aware of the remodeling of the hotel that started at 8am to 5pm. The bathroom was dirty had to clean it myself. Just was disappointed.

Superb

Exceptional

Good

Wish it was cleaner

Liked: Property was modern.
Disliked: The property was not clean floors in lobby and elevator was dirty. Our was not clean to standard. Upon entry there was some type of sauce was all over the desk and microwave the floor was sticky (shoes stuck to the floor) and hair was in the shower. For the price this is unacceptable.

Very good

It was just ok.

Liked: The beds were comfortable. Staff was very welcoming when I arrived. She stated that what I booked online was not what I was going to get. And she gave me the opportunity to do something different.
Disliked: I booked a double bed with a pull-out out couch. They were no couch in the room (I was made aware when I arrived). If would have been nice if the website was updated or someone from the company should have called stating the hotel situation and not waited until individual check-in. To state those things.Due to construction the was no parking when I returned from my event.The trailers and construction equipment took up most of the parking spaces in the rear of the hotel.Also, due to constructions, there was a lot of nails in the parking lot.My room floor was not cleaned. I have pictures of the floor once my aunt cleaned the floors while we were there.