Country Inn & Suites by Radisson Fairview Heights Guest Reviews
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0.9 miles from Fairview Heights centre |
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Laura Tue, 23 April 2024
Good
Gail Mon, 22 April 2024
Over all the stay way...
Liked: I have stayed at the hotel often and this was the first time things was not up to par. Staff was friendly and very nice as always.
Disliked: rooms needs new and better linen, bed was hard and very uncomfortable floors were not clean and the had to ask for clean towels.
Jacqueline Mon, 22 April 2024
Exceptional
Darrin Mon, 22 April 2024
Superb
Jason Mon, 22 April 2024
Not a good experience
Liked: Clean Easy to get to. The rooms were solid so there was no noise.
Disliked: The TV did not work and the owner would not get a new one nor comp me for not having a working TV. The bed were really firm and uncomfortable.
Robert Sun, 21 April 2024
Very clean place and great...
Liked: The property is at a great location and clean
Disliked: The staff are not on the same page, when I first checked in, they gave me room 300 me and My Wife went to the room. It was filthy.. went back to the desk got room 200 all was good.. Something just seemed weird so told My Wife when she was in room alone use extra security lock first morning My Wife took shower and laying on bed and someone tried to push their way through the door. It was housekeeping, but did not knock just barged right in luckily the extra security was on the door so they couldn’t come in. Then second night we got some towels told them we weren’t needing anything else we went to eat came back. They were in our room changing the towels out after we told them we were all set. I finished the job early so we left the night before check out I get an hour down the street. They charged me tonight on my credit card after I bought three nights on Booking.com so everything was paid for.. The girl at front desk barely speaks English on the phone trying to tell me that I only paid for two nights. I tried explaining that when you check into a hotel you pay for everything on the spot not at the end lol. So finally a manager called me and said I will not be charged as of now the 157.80 was taken from my account and I will update what happens. They try to be nice but at the same time they hound you anytime they see you My Wife was trying to eat breakfast and the guy is sitting there talking to her the whole time.. just a weird place. Just watch your stuff because they will be in your room, no matter if you got do not disturb sign or not.
4shanika Tue, 16 April 2024
Liked: The Breakfast was great very Friendly Stuff we be back in a couple weeks
Kiera Tue, 16 April 2024
Disappointing
Ashley Tue, 16 April 2024
Exceptional
Pamela Sun, 14 April 2024
Overall a great stay!
Liked: Very friendly staff
Disliked: Bathroom was a bit small with toilet close to door- tub was chipped and floor tile was tired .