No heat on a cold...

Liked: The hotel and rooms were clean. It's in a good location.
Disliked: Our hearer would blow hot then blow cold. Called twice to report it. The first time the manager came as it was blowing warm so was told since the room was comfortable it was fine. Second time was told manager wasn't on premises and staff wasn't allowed in room. When I left the staff entered our room. Set temp to 81* and told me to leave it there. When I told them it wasn't acceptable they offered a space heater. We used no heat or space heater. Our shower head was messed up and when we went to tell them they told us there was nothing more they could do to help us. We fixed the shower head ourselves so we could shower. When asked to switch rooms we were denied because the hotel was completely booked. They charged my card without offering a discount.

Good

Fabulous

Liked: The breakfast had great variety and taste.
Disliked: One of our rooms was not available after I booked it and visited the hotel personally to double check it out. Thank heavens you had only one room available. The rooms were small.

Exceptional

Liked: Clean, well appointed rooms.

Exceptional

Enjoyed our stay. The staff...

Liked: Very soft pillows! Great breakfast, snacks in the evening, apples, cookies, coffee, tea, hot chocolate. Helpful, courteous staff.
Disliked: The oatmeal was a little watery.

Fabulous

Exceptional

Liked: Very friendly and helpful staff. Longer pool hours than most hotels
Disliked: Toilet handle was broken. The elevator smelled a little funky