Name: Country Inn & Suites by Radisson Charleston South WV
Address: 105 Alex Lane, Charleston, WV
Telephone: (888) 420-1641

Country Inn & Suites by Radisson Charleston South WV Guest Reviews

Overall Average Score:

Good (3.6 out of 5)

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Superb

Stay was GREAT - BOOKING.COM...

Liked: Hotel was great.Experience with Booking.com was TERRIBLE. They did not send the reservation to the hotel, so we did not have a room when we got there. Although the hotel found a way to accommodate us, my entire family spent approximately 2 hours in the lobby trying to work with Booking.com to get it straightened out.Booking.com eventually just had us cancel the reservation with them, to be refunded - which I'm STILL waiting on 5 days later - and rebook/repay for the rooms. They insisted that's the only thing they could do and refused to take responsibility for the error that obviously occurred on their side.
Disliked: Booking.com did not send the reservation to the hotel, so we did not have a room when we got there. Although the hotel found a way to accommodate us, my entire family spent approximately 2 hours in the lobby trying to work with Booking.com to get it straightened out.Booking.com eventually just had us cancel the reservation with them, to be refunded - which I'm STILL waiting on 5 days later - and rebook/repay for the rooms. They insisted that's the only thing they could do and refused to take responsibility for the error that obviously occurred on their side.

Promise that was gonna get...

Liked: Every thing
Disliked: Tv

please dont stay here.

Liked: breakfast was the only thing i liked about this property. nothing else was good.
Disliked: where should i start. ants in the room, the second room tv didn't work and while we were in bed someone tried to get in because she double booked the room. the outside door in the pool was screwed shut so if there was a fire we would all have died.

Disappointed and tired.

Liked: Location was good and staff was pleasant. Breakfast was great.
Disliked: Food on floor in room and ants everywhere. Very loud all night long so we didn’t get any sleep. Drawer on nightstand wouldn’t stay shut. Beds were a bit uncomfortable.