Country Inn & Suites by Radisson Charleston South WV Guest Reviews
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Anonymous Fri, 4 July 2025
Superb
Janine Thu, 3 July 2025
Stay was GREAT - BOOKING.COM...
Liked: Hotel was great.Experience with Booking.com was TERRIBLE. They did not send the reservation to the hotel, so we did not have a room when we got there. Although the hotel found a way to accommodate us, my entire family spent approximately 2 hours in the lobby trying to work with Booking.com to get it straightened out.Booking.com eventually just had us cancel the reservation with them, to be refunded - which I'm STILL waiting on 5 days later - and rebook/repay for the rooms. They insisted that's the only thing they could do and refused to take responsibility for the error that obviously occurred on their side.
Disliked: Booking.com did not send the reservation to the hotel, so we did not have a room when we got there. Although the hotel found a way to accommodate us, my entire family spent approximately 2 hours in the lobby trying to work with Booking.com to get it straightened out.Booking.com eventually just had us cancel the reservation with them, to be refunded - which I'm STILL waiting on 5 days later - and rebook/repay for the rooms. They insisted that's the only thing they could do and refused to take responsibility for the error that obviously occurred on their side.
Michael Wed, 2 July 2025
Promise that was gonna get...
Liked: Every thing
Disliked: Tv
Elisha Wed, 2 July 2025
please dont stay here.
Liked: breakfast was the only thing i liked about this property. nothing else was good.
Disliked: where should i start. ants in the room, the second room tv didn't work and while we were in bed someone tried to get in because she double booked the room. the outside door in the pool was screwed shut so if there was a fire we would all have died.
Eileen Mon, 30 June 2025
Disappointed and tired.
Liked: Location was good and staff was pleasant. Breakfast was great.
Disliked: Food on floor in room and ants everywhere. Very loud all night long so we didn’t get any sleep. Drawer on nightstand wouldn’t stay shut. Beds were a bit uncomfortable.
Bret Mon, 30 June 2025
Exceptional
Liked: The staff was so kind, and helpful! The room was great, facilities were great, breakfast was great!
Disliked: No complaints whatsoever.
Anonymous Mon, 30 June 2025
Very good
The Sun, 29 June 2025
Old casino, old hotel enough...
Pamela Sun, 29 June 2025
Exceptional
Meggan Sun, 29 June 2025
Pleasant