Name: Country Inn & Suites by Radisson Cedar Falls IA
Address: 2910 South Main Street, Cedar Falls, IA
Telephone: (888) 323-5826
Rating: 4.25

Good

Very good

Liked: friendly environment and clean
Disliked: Location is little off from highway

Very good

Liked: Staff friendly. Close to Ragbrai. comfortable.
Disliked: Elevators...maybe a bad day for them but long wait on 3rd floor.

Overnight during Ragbrai it was...

Liked: Friendly staff, great swimming pool, comfortable beds, modern bathroom.
Disliked: Nothing

Good

Liked: Regular continental breakfast; Staff kept it full the entire time and the hotel was packed. Front desk team was very helpful.
Disliked: Noise level in the hotel. We stayed on the first floor of the hotel and the room above us was up all night. We had to make 3 trips to the front desk to ask for them to call which they did. Hotel staff was very helpful and did their job. Just note... if you would like rest at night ask to be on the 3rd floor so you do not have anyone above you.

Good

Superb

Stay somewhere else

Liked: Room smelled bad, it’s the air conditioner, stale almost mildew like
Disliked: Needs a remodel, breakfast was lacking, served 6am til something, the eggs were gone before 7am, no staff available, no syrup for waffles, and no forks.

Pleasant and quiet after hours.

Liked: Had no idea how large the room would be. We were surprised and pleased to see that the suite had a separate bedroom and a kitchenette area.
Disliked: A couple of downsides were the main room layout and the bed pillows. Could have used a small dining table and an extra chair or two and the pillows on the bed were somewhat uncomfortable and flat.Also, the bathroom could use an exhaust fan to keep the steam from showering down.

Technical issues with payment took...

Liked: We stayed there two nights. We got breakfast one morning and it was good! The first morning, however, I think the kitchen closed early to accommodate for the large group, and so though the sign said breakfast was over at 10:30am, it did close at 9:30. That was a little disappointing, but the staff was nice about it and offered to get me something, which was nice, but I didn't want to bother her/the staff, or to make a mess. I had snacks that we had in our room, instead.
Disliked: What I really didn't like was spending 2 hours on the phone with Booking.com and the hotel front desk staff, trying to work through the fact that I had paid in advance for the room, through Booking.com. The hotel was telling me that they didn't get paid by Booking.com, so this caused tremendous stress for me the final day I was there, while trying to attend the event I was there for with my family. I had to call Booking.com 3 times and talk to three different people. I talked to the hotel several times, and the thing that bugged me the most was that they said I had to call Booking.com to figure it out. It really should have been between the hotel and Booking.com. That should not have fallen onto my shoulders. The last gal that I spoke with at Booking.com told me that eventually, which was a relief to feel validated. In my mind, I think it would make for better customer service/better customer experience if the hotel gave me the benefit of the doubt, rather than to make me feel like I was trying to cheat my way out of paying. It seemed to have been an issue between the hotel and booking.com. Eventually it got worked out, but I'm assuming it was after I left. I did feel bad for the hotel staff too, because they ended up having to call too and wait on hold for a long time. It just seems like if they work with you guys, that maybe some training needs to happen so they know how to work with you, accept payments, etc.. Thank you for your assistance with this. Otherwise, apart from this we had a great time. And, I appreciate the opportunity to stay there at the hotel as my kiddo got to be with her friends. I know the staff was probably tired from all of us!